Support

Open search

Intermittent audio cutting out with optical (toslink) The Frame 2019 49"

Highlighted
Apprentice

Hello, same problem with QLED QE65Q95T and optical audio to Marantz ND8006. We had QE65Q90T (without one connect box) at home for few days for try and was working perfect. Looks like problem with One connect box + toslink.

Highlighted
Apprentice

Please, does anybody change television for a new one and the problem disappeared? Or it is a problem of all the One Connect boxes?

Highlighted
Apprentice

I have tried replacing the TV (2019 Frame 55inch) but that doesn't help.

 

So suspect the issue is with the one connect box itself. 

Highlighted
First Poster

I'm having the same issue with a Samsung The Frame 2019 65", connected to a Quad amp with a build in high-end Sabre32 DAC. Sound is good for 10-30 minutes and then the issues start with the sound of clipping out for a few milliseconds - this happens every 6-8 seconds.

This is very, very frustrating and disappointing for a TV at this price (or any, really - never had issues with much cheaper TVs).

I even bought the Argon Audio NanoDAC from HiFiKlubben, as @Supermanders mentioned, but this did not fix the issue for me.

TV software is up to date, and tried a few restarts/resets. 

Happy to hear if anyone finds a solution here.

 

Highlighted
Apprentice

I have Marantz ND8006 with Sabre DAC (ESS9016) too (connected to Marantz PM8003 amplifier), maybe that is the problem. I also have cheap Fiio d03k DAC, I tried samsung one connect box optical output -Fiio d03k DAC - Marantz PM 8003, it works without problem (sound quality of Fiio is not as good as with ND 8006).  So there is probably problematic combination Samsung One connect Box - Sabre high end chip???

Highlighted
Apprentice

Looks like a pattern... Samsung One Connect Box + a Sabre DAC chip = regular audio cut outs.

 

I have the Cambridge Audio CXA81 that uses a ESS Sabre ES9016K2M DAC chip, and have the same issue.  (Fiio Taishan D03k works ok)

 

A previous poster with the Arcam SA20 had the same issue (and uses a Sabre ESS9038K2M). Arcam were able to provide a fix for them... Cambridge Audio havent been very helpful to a couple of us, as mentioned before.

 

Do try contacting both Samsung and your amp manufacturer. 

Highlighted
Apprentice

i send email to marantz with this problem, but no answer, I twill try again woth this Samsung One connect box - Sabre DAC discussion.

Highlighted
Apprentice

@Kikimora wrote:

https://eu.community.samsung.com/t5/TV/Audio-dropouts-over-optical-output/m-p/1709500#M39176


Makes sense - the Samsung One Connect Box has a very poor quality optical out with very high jitter. 

Highlighted
First Poster

I'll try and get in touch with Quad/Samsung as well.

Pleae update this thread with whatever answers you'll receive, and I'll obviously do the same

 

Top Liked Authors