Incorrect "Power On" Behavior on my Smart TV

[alfa]

Hi,

my TV (Model: UE55MU6449) shows an incorrect behavior when powering on the device following this scenario:
1. On the TV Select a Pay-TV/HD+ Channel
2. Power-Off the TV
3. Wait a longer period of time  (e.g. over night)
4. Power-On the TV
5. After successful authentication the keypad on the TV is always shown.

The keypad is shown only in context with a selected Pay-TV channel. The same scenario with a non Pay-TV channel doesn't show the keypad .

@Samsung:  Why exists this inconsistent behavior?
@Community: Are other TV models also affected?

[ChrisM]

Hi @alfa.

Try a reset of the TV. Go to Home > Settings > Support > Self Diagnosis > Reset. You'll be asked to enter a 4 digit PIN code which is usualy 0000 and the TV will then go through the initial set up proceedure. Let us know how you get on. 

[alfa]

Hi,

thanks for your reply. Reseting the TV as described and also updating to the latest SW (from last week) didn't solve the issue.

The behavior is still unchanged: after PowerOn followed by the successful authetication of the CI+ Modul

the Keypad will be shown.

@Samsung: This looks like a software defect.