Support

Open search

ITV app stopped working on Q7 Tv

Highlighted
First Poster

The ITV Hub app has stopped working on my 2017 Samsung TV (Q7 47 inch) and 2017 Samsung Blu-ray (the latter has a wired network connection).

I've followed advice on another thread and tried resetting hub and reinstalling all apps. I've tried full resets.  TV and Blu-ray have up to date firmware.

 

Other apps still work fine.  I can also use ITV hub on other devices (phone, laptop, tablet).

 

Symptom is I can open app, browse content. When I try to play anything it just buffers until timeout. Not a network issue as tests show 66mbit and like I said the Blu-ray is wired.

2 REPLIES 2
Highlighted
Moderator
Moderator

Hi @DenisD 

 

Are you still having this issue or did you manage to find a fix?

Highlighted
First Poster

We are over two weeks into this with no fix.  I'm a techie with 20+ years software industry and trying out new tech so confident I have tried out all the obvious.

Still stuff to try on network security and trying Blu-ray on another router but my gut tells me this is software.

Top Liked Authors