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Help samsung UE49KU6400 fades and turns off

(Topic created on: 25-11-2018 11:23 AM)
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Russellhmfc
First Poster

‎25-11-2018 11:23 AM

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Hi I would greatly appreciate some help guys, Ive had this tv just over a year and recently it has started fading then turning itself off then on again which has got worse and now just goesinto a boot loop. Ive tried turning of anynet and resetting which was fine for a bit and now it seems to work fine for my cable box but as soon as I plug in my PS4 pro it fades and boot loops.

Please help.

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AndrewL
Moderator
Moderator

‎25-11-2018 12:20 PM

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@Russellhmfc: Have you tried connecting your PS4 Pro to each HDMI port to troubleshoot the issue? It may also be worth playing with the video/picture settings on your PS4 such as reducing the resolution to see if this helps. If not then I recommend contacting the Samsung AV Team on 0330 726 7864 where an advisor will be able to assist you further.