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HW-Q90R - Apple TV 4K not displaying

(Topic created on: 09-01-2020 05:20 PM)
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EngT
First Poster
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Hi All,

I seem to have been having all of the issues that are typical of this soundbar and thought I was getting somewhere, but I'm still hitting brick walls.

My setup

TV = LG OLED55C8PLA
Soundbar = HW-Q90R - output - HDMI 2.0 to TV's HDMI2(ARC) port

Sat - Sky Q 2TB (with 4K package) - output - HDMI 2.0 to TV then HDMI2(ARC) to soundbar - Dolby Digital and Dolby Digital + (Atmos) issues, but thats for another post.

Blu ray = LG UBK90 - output - HDMI 2.0 to TV for video, HDMI 2.0 to HW-Q90R HDMI1 port for audio - all lip sync and Atmos issues seem to have been resolved with this arrangement.

Streaming = Apple TV 4K - output - HDMI 2.0 to HW-Q90R HDMI2 input
All Cables: SyncWire 2m (supposedly 18 Gbps HDMI 2.0, see Amazon)


My problem
As mentioned above, my Blu ray player is connected to the HDMI 1 port on the HW-Q90R and my Apple TV is connected to the HDMI 2 port. I turned on my Apple TV using its remote, which inturn, turned on the TV and HW-Q90R, however, my TV isn't receiving a picture and it shows greyed out on the TV's source list.  Weird, as it managed to turn on the devices but yet my TV isn't showing it as there. 

If I temporarily connect the Apple TV to the TV it works.

Please help!

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SaudA
Troubleshooter
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Hi @EngT

Just checking in to see if you are still having issues with this. If so, the best option would be to speak to our dedicated Product Specialists, so they can look at performing advanced troubleshooting. They can be reached here: 0333 000 0333.
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