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HDD BD-H8900M-XU records a prog and then won't allow you to watch it, very frustrating ?

Apprentice

IMG_20190113_142727~2.jpg

 

The red circle symbol with a slash through it denotes that it will not play, yet the file size shows that it has fully recorded it, pls can anyone explain ? 

Happens intermittently, no known obvious reasons.

5 REPLIES 5
ChrisM Moderator
Moderator

That's very strange, @gazzaw. Does there seem to be any kind of pattern to this that you can think of? How often is it happening?

Apprentice
Hi, there's no pattern, it just happens spasmodically for a few programmes and then begins working again. The software is up to date, I can't think of anything else I should do.
Black Belt 

@gazzaw wrote:
Hi, there's no pattern, it just happens spasmodically for a few programmes and then begins working again. The software is up to date, I can't think of anything else I should do.

How about faulty equipment? 

Apprentice
Hi paul1277, it could be, but how can I check when it is intermittent. I was hoping someone may have experienced similar issues and could shed some light on the matter.
Black Belt 

@gazzaw wrote:
Hi paul1277, it could be, but how can I check when it is intermittent. I was hoping someone may have experienced similar issues and could shed some light on the matter.

The first thing you should always do if things do not work as advertised is report it as a fault to your retailers. Then ask here for any help. Never rely on these forums or the manufacturer as they are not responsible for repair or refund. The retailers are. 

Paul

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