HDD BD-H8900M-XU records a prog and then won't allow you to watch it, very frustrating ?

[gazzaw]

The red circle symbol with a slash through it denotes that it will not play, yet the file size shows that it has fully recorded it, pls can anyone explain ? 

Happens intermittently, no known obvious reasons.

[ChrisM]

That's very strange, @gazzaw. Does there seem to be any kind of pattern to this that you can think of? How often is it happening?

[gazzaw]

Hi, there's no pattern, it just happens spasmodically for a few programmes and then begins working again. The software is up to date, I can't think of anything else I should do.

[paul1277]

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@gazzaw wrote:
Hi, there's no pattern, it just happens spasmodically for a few programmes and then begins working again. The software is up to date, I can't think of anything else I should do.

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How about faulty equipment? 

[gazzaw]

Hi paul1277, it could be, but how can I check when it is intermittent. I was hoping someone may have experienced similar issues and could shed some light on the matter.

[paul1277]

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@gazzaw wrote:
Hi paul1277, it could be, but how can I check when it is intermittent. I was hoping someone may have experienced similar issues and could shed some light on the matter.

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The first thing you should always do if things do not work as advertised is report it as a fault to your retailers. Then ask here for any help. Never rely on these forums or the manufacturer as they are not responsible for repair or refund. The retailers are. 

Paul