@Rictheman wrote:
I have a brand new Samsung 50" Smart TV and use a Sky Q 2Tb box. Set it all up and all worked fine. Next time I switched on I got HDCP not supported! Re plugged in my 'old' 40" curved Samsung and that worked fine. Switched back to new Smart TV and still got the HDCP message. Prior to that appearing I got a nano second of Sky picture and sound which made me suspicious it was Sky not the TV. Spent about an hour on the phone with a very helpful Sky technician who tried a number of things and finally suggested removing the HDMI cable from both devices and removing the power from both too. Did this and it worked ...... or so I thought. Next day the same issue!! What I have found out is that if the Sky Q box is in standby and I switch on the TV first and then switch the Sky box on it works OK..... sometimes.
It's very annoying that a brand new Smart TV and Sky Q Box wont, in this day and age, work without problems. The problem appears to be with HDCP which is an old antiquated piece of rubbish. Grrrr
Sounds like a faulty tv. If it works and then stops, normally a fault.
Report it to your retailer, and if within the first 30 days, you can reject as faulty, and you can ask for, and this is your choice, repair, replacement, or full refund, and if bought and had delivered, free return. After 30 days, you have to allow one attempt at repair, then same options. 2015 consumer law.
Paul
