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Apprentice

Hi, have just bought a new 49 inch curved samsung tv. often I get a message come up on screen that Sky does not support HDCP. I have asked samsung for help on this issue but it has not been fixed yet. Sky tell me it is the new TV and not an issue with sky. Any ideas please as this is really annoying. I have turned the Sky box off, turned the cables around, new cables but still have issues.

8 REPLIES 8
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Pathfinder

Hi, @Bazza1

 

What is the model number of your TV?

 

Have you ensured that the Sky box is connected to HDMI 1? 

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Apprentice

Hi, Yes it is in the HDMI 1 DVI port.   UE49KU6100K 

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Explorer

If you set 4K HDMI video format on SKY Box, make sure that you enabled "UHD Color" in TV settings.

Explorer

Have you tried other HDMI ports?

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Apprentice
Yes. It still happens..
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Apprentice
Hi, yes i have done this too. it did seem to work fine until the last couple of days ago and now its happening again. Normally first switch on of the day!.
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New Member

I have a brand new Samsung 50" Smart TV and use a Sky Q 2Tb box. Set it all up and all worked fine. Next time I switched on I got HDCP not supported! Re plugged in my 'old' 40" curved Samsung and that worked fine. Switched back to new Smart TV and still got the HDCP message. Prior to that appearing I got a nano second of Sky picture and sound which made me suspicious it was Sky not the TV. Spent about an hour on the phone with a very helpful Sky technician who tried a number of things and finally suggested removing the HDMI cable from both devices and removing the power from both too. Did this and it worked ...... or so I thought. Next day the same issue!! What I have found out is that if the Sky Q box is in standby and I switch on the TV first and then switch the Sky box on it works OK..... sometimes.

It's very annoying that a brand new Smart TV and Sky Q Box wont, in this day and age, work without problems. The problem appears to be with HDCP which is an old antiquated piece of rubbish. Grrrr

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Black Belt 

@Rictheman wrote:

I have a brand new Samsung 50" Smart TV and use a Sky Q 2Tb box. Set it all up and all worked fine. Next time I switched on I got HDCP not supported! Re plugged in my 'old' 40" curved Samsung and that worked fine. Switched back to new Smart TV and still got the HDCP message. Prior to that appearing I got a nano second of Sky picture and sound which made me suspicious it was Sky not the TV. Spent about an hour on the phone with a very helpful Sky technician who tried a number of things and finally suggested removing the HDMI cable from both devices and removing the power from both too. Did this and it worked ...... or so I thought. Next day the same issue!! What I have found out is that if the Sky Q box is in standby and I switch on the TV first and then switch the Sky box on it works OK..... sometimes.

It's very annoying that a brand new Smart TV and Sky Q Box wont, in this day and age, work without problems. The problem appears to be with HDCP which is an old antiquated piece of rubbish. Grrrr


Sounds like a faulty tv. If it works and then stops, normally a fault. 

Report it to your retailer, and if within the first 30 days, you can reject as faulty, and you can ask for, and this is your choice, repair, replacement, or full refund, and if bought and had delivered, free return. After 30 days, you have to allow one attempt at repair, then same options. 2015 consumer law. 

Paul

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