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Greyed out settings and issues on UE55JS9000

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Hello,
I've used the voice and motion control for years but switched the motion off quite early on as it pucks up a lot of movement.
As for the voice control, I do use this as it gets you great access to a lot of the TV capabilities quickly. However, it does pick up the command to open voice control i.e. 'hi tv', or something similar sounding from you or any program that is on so you may have to say 'cancel' a few times each time you have the TV on.
For me though, the benefit outweighed any frustration.
Cheers.
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My self diagnosis option is greyed out on my tv so I can’t reset it. What do I do now?
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