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Grey bar at bottom of screen

First Poster

My NU7120 40” TV 4K has suddenly got a grey transparrent bar at the bottom of the screen. I have no idea how it got there and how to to get rid of it please help!??!!!5EB925C7-9242-4F5D-B056-27A7B292CB98.jpeg

 

12 REPLIES 12
ChrisM Moderator
Moderator

Hi @TVproblem.

 

Do you still have this issue with your TV or did you manage to get it sorted?

First Poster
No it’s not sorted a team was meant to come out but they never did!
ChrisM Moderator
Moderator

Have you been back in touch with our Support Team regarding this, @TVproblem?

First Poster
The problem is still there, won’t go away
First Poster

Yes but they have not replied yet. I sent a message through messenger( Facebook)

ChrisM Moderator
Moderator

Has an engineer visit been arranged for you by our Support Team?

First Poster

When I was on the phone on 4th of Jan to a member of the support team I was told that a team will be coming on Monday afternoon. I then asked if I could know a specific time and she replied saying that I will get a call between 24-48hrs before the Monday and they will let me know on a specific time. However no one ever turned up today. And they also never phoned me between 24-48 hrs before 

ChrisM Moderator
Moderator

That's not what we like to hear, @TVproblem. We'd suggest calling back to our Support Team to find out what's gone wrong with this. Their number is 0330 726 7864.

First Poster
Is the line still open now at this time or is it too late
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