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Grey bar at bottom of screen

(Topic created on: 03-01-2019 10:13 PM)
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TVproblem
First Poster
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My NU7120 40” TV 4K has suddenly got a grey transparrent bar at the bottom of the screen. I have no idea how it got there and how to to get rid of it please help!??!!!5EB925C7-9242-4F5D-B056-27A7B292CB98.jpeg

 

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12 REPLIES 12
ChrisM
SuperStar
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Hi @TVproblem.

 

Do you still have this issue with your TV or did you manage to get it sorted?

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TVproblem
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No it’s not sorted a team was meant to come out but they never did!
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ChrisM
SuperStar
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Have you been back in touch with our Support Team regarding this, @TVproblem?

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TVproblem
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The problem is still there, won’t go away
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TVproblem
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Yes but they have not replied yet. I sent a message through messenger( Facebook)

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ChrisM
SuperStar
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Has an engineer visit been arranged for you by our Support Team?

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TVproblem
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When I was on the phone on 4th of Jan to a member of the support team I was told that a team will be coming on Monday afternoon. I then asked if I could know a specific time and she replied saying that I will get a call between 24-48hrs before the Monday and they will let me know on a specific time. However no one ever turned up today. And they also never phoned me between 24-48 hrs before 

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ChrisM
SuperStar
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That's not what we like to hear, @TVproblem. We'd suggest calling back to our Support Team to find out what's gone wrong with this. Their number is 0330 726 7864.

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TVproblem
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Is the line still open now at this time or is it too late
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