03-01-2019 10:13 PM
My NU7120 40” TV 4K has suddenly got a grey transparrent bar at the bottom of the screen. I have no idea how it got there and how to to get rid of it please help!??!!!
07-01-2019 07:23 PM
07-01-2019 07:24 PM
07-01-2019 08:39 PM
Have you been back in touch with our Support Team regarding this, @TVproblem?
07-01-2019 08:40 PM
07-01-2019 08:41 PM - last edited 07-01-2019 08:42 PM
Yes but they have not replied yet. I sent a message through messenger( Facebook)
07-01-2019 08:42 PM
Has an engineer visit been arranged for you by our Support Team?
07-01-2019 08:46 PM - last edited 07-01-2019 08:46 PM
When I was on the phone on 4th of Jan to a member of the support team I was told that a team will be coming on Monday afternoon. I then asked if I could know a specific time and she replied saying that I will get a call between 24-48hrs before the Monday and they will let me know on a specific time. However no one ever turned up today. And they also never phoned me between 24-48 hrs before
07-01-2019 08:55 PM
That's not what we like to hear, @TVproblem. We'd suggest calling back to our Support Team to find out what's gone wrong with this. Their number is 0330 726 7864.
07-01-2019 08:57 PM