08-09-2019 10:05 PM
Hi
im after a bit of help, my tv is a UE49RU7300KXXU 49” smart 4K ultra HD HDR curved LED tv, I have only had it 5 days and I’m getting a strange grey area in the top left of my screen when I watch anything that letterbox’s the screen, you can’t notice it when it’s full screen unless it’s dark in that corner, it’s very off putting and such a shame I was hoping this tv would be awesome, bit disappointed when I’ve only had the tv 5 days.
I have attached a photo, if you look at the top left corner you will see what I mean.
the help im after is if there is anything I can do to get rid of this or is my tv broke?
any help would be very welcome
regards
Drew
09-09-2019 10:39 AM - last edited 09-09-2019 10:40 AM
Could be DSE, Clouding or light bleed.
I doubt you will get rid of it, however exchanging it for another TV might mean you get more of the same, or worse!
Panel lottery!