29-05-2020 04:49 AM
I just bought a new Samsung TV (Model UN43NU6900BXZA) and live in a rural area with very mediocre DSL.
When I am watching the base TV channel and certain apps (Netflix), the picture is fine. When I use other apps (Hulu), there are horizontal green lines that come in and out on the right side of the green (like screen tearing).
I am guessing it is a result of poor internet. Is this something I should return the TV for (the screen is completely normal otherwise)? Is there a way to adjust the resolution to compensate for slower internet?
Thank you in advance.
29-05-2020 09:52 AM - last edited 29-05-2020 09:54 AM
Hey @mailyphung, I hope you are well! Do you mind sending a picture with these green lines shown on the screen? Can you confirm if it happens only with the app Hulu or with other apps too? Can you also confirm where you are located and where you purchased the TV from?
29-05-2020 02:52 PM
A picture is enclosed. I am in western New Mexico. It happens with the CBS and HBO apps, but not Netflix. TV was purchased from Best Buy.
29-05-2020 03:16 PM
Are you getting these through an external device? If so, are you able to try to plug the device in a different port and/or use a different cable?
29-05-2020 03:56 PM
No, this is through the internet connection
29-05-2020 04:13 PM
That is odd. Is this happening in all the programmes or in some particular ones?
29-05-2020 04:56 PM
For the apps, it is the programs but NOT the commercials or title pages.
29-05-2020 05:06 PM
FYI I just reset the tv to factory settings and the green lines appeared at the samsung opening (window with curtain blowing).
29-05-2020 05:10 PM
Have you tried to contact CBS and HBO to see if there is an issue with their transmission as this is not appearing in other apps or the commercial it might be down to the programmes themselves?
29-05-2020 06:04 PM
OK, but why would I see the green lines during the Samsung opening when resetting the computer?