Fire TV NOT CONNECTING

[Neilyboy72]

Had to reset my Fire TV, now my TV can’t find it. Restarted TV, gone through start up, restarted FIRE TV, nothing! Any advice?

[ChrisM]

Hi @Neilyboy72 

What's the model code and software version of your TV? Go to Home > Settings > Support > About This TV. or for older TV's it's Menu > Support > Contact Samsung.

[Neilyboy72]

Hi there,

Model: UE55MU700

software: T-KTMDEUC-1270.03, BT-S

thanks

[CarlH]

Thanks, @Neilyboy72. The software version is up to date. Have you tried all of the HDMI ports on your TV? 

[Neilyboy72]

Hi there, it’s connected through a Samsung ‘One’ connector and I’ve tried every port. Reading various threads, these things are notorious for causing problems!