Support

Open search

Fire TV NOT CONNECTING

First Poster

Had to reset my Fire TV, now my TV can’t find it. Restarted TV, gone through start up, restarted FIRE TV, nothing! Any advice?

4 REPLIES 4
ChrisM Moderator
Moderator

Hi @Neilyboy72 

 

What's the model code and software version of your TV? Go to Home > Settings > Support > About This TV. or for older TV's it's Menu > Support > Contact Samsung.

First Poster

Hi there,

 

Model: UE55MU700

 

software: T-KTMDEUC-1270.03, BT-S

 

thanks

 

 

 

 

Highlighted
CarlH Moderator
Moderator

Thanks, @Neilyboy72. The software version is up to date. Have you tried all of the HDMI ports on your TV? 

First Poster

Hi there, it’s connected through a Samsung ‘One’ connector and I’ve tried every port. Reading various threads, these things are notorious for causing problems!

Top Liked Authors