Support

Open search

Eurosport Player app problem on a 6 series smart TV

SOLVED
Apprentice

TV Model No: UE40H6400AKXXM

 

I've checked and the TV software is upto date and I'v  reset the Smart feature.

 

All other apps work fine ie. YouTube.

 

When I try to open the Eurosport Player app it just says that there is a problem with my internet connection.

 

My internet connection is fine and works for other apps and the web browser.

 

Can anyone suggest what could be wrong and how to fix it?

 

Many thanks in advance, Steve.

1 ACCEPTED SOLUTION

Accepted Solutions
Apprentice

Hi Tracy,

 

Sorry, I didn't think of contacting Eurosport but I have done now.

 

They replied that the Eurosport Player app is no long available for Smart TVs.

 

Sorry to have troubled you but thanks for you help.

 

Kind regards,

Steve

4 REPLIES 4
KellyM Moderator
Moderator

Hi @Wetwang,

 

Can you reconfirm your model code? Can you also provide the current software version of the TV, head to Menu > Support > Contact Samsung. 

Apprentice

Hi Kelly,

 

Model code: UE40H6400AKXXU

 

Current software version: T-MST14DEUC-2870.9,BT-S

 

Thanks for your help, 

 

Steve

TracyR Moderator
Moderator

Thanks for that, Steve!

 

 

Your software appears to be up to date.

 

Have you been in contact with the app provider ensure there's nothing wrong on their end?

 

:womanhappy:

Sherlock 2.jpg
Say "hello!" and
 
Introduce Yourself, or virtually hangout in the Samsung Lounge

Apprentice

Hi Tracy,

 

Sorry, I didn't think of contacting Eurosport but I have done now.

 

They replied that the Eurosport Player app is no long available for Smart TVs.

 

Sorry to have troubled you but thanks for you help.

 

Kind regards,

Steve

Top Liked Authors