Eurosport Player app problem on a 6 series smart TV

[Wetwang]

TV Model No: UE40H6400AKXXM

I've checked and the TV software is upto date and I'v  reset the Smart feature.

All other apps work fine ie. YouTube.

When I try to open the Eurosport Player app it just says that there is a problem with my internet connection.

My internet connection is fine and works for other apps and the web browser.

Can anyone suggest what could be wrong and how to fix it?

Many thanks in advance, Steve.

[KellyM]

Hi @Wetwang,

Can you reconfirm your model code? Can you also provide the current software version of the TV, head to Menu > Support > Contact Samsung. 

[Wetwang]

Hi Kelly,

Model code: UE40H6400AKXXU

Current software version: T-MST14DEUC-2870.9,BT-S

Thanks for your help, 

Steve

[TracyR]

Thanks for that, Steve!

Your software appears to be up to date.

Have you been in contact with the app provider ensure there's nothing wrong on their end?

:womanhappy:

[Wetwang · Accepted solution]

Hi Tracy,

Sorry, I didn't think of contacting Eurosport but I have done now.

They replied that the Eurosport Player app is no long available for Smart TVs.

Sorry to have troubled you but thanks for you help.

Kind regards,

Steve