06-02-2018 07:16 PM
Hi all, I have a Samsung UE40ES5500WXXH and when I try to open Netflix I get the error:
Unable to connect to netflix. Please try again.
I reinstalled netflix, changed Smart Hub country, changed the router, but still cannot open Netflix. Every other app loads and works perfectly.
Any ideas?
Solved! Go to Solution.
21-10-2018 12:28 PM
exactly that and i have no idea what to do now im waiting for monday to call support but dont think they will be able to help in any way we will see
21-10-2018 01:14 PM
22-10-2018 11:08 AM
I fixed my problem i called samsung suport and the guy sent me file to update my softwear through usb and it worked try it
22-10-2018 01:02 PM
28-10-2018 12:10 AM
Same issue here. Try updating the firmware, but don't trust your tv if it tells you the firmware is already up-to-date. In that case use a usb stick and update manually. Worked for me.
01-12-2018 08:42 AM
NetFlix Error UI-800-2 is the most common error on smart TV. If you also one of the victim of this erorr kindly follow the steps mentioned below :
Restart Your Wi-Fi
Restart Setup Box Or Streaming Media Player
Sign out – Sign In Netflix
For Full Article Please Visit : How To Fix Netflix Error UI-800-2
26-12-2018 05:42 AM
I couldn't believe it and thought you were making a a joke about a Konami code.
It worked!! It brings up the configuration page and let's you hot "reset" or something. Thank you so much.
29-12-2018 04:07 AM
THANK YOU! It looks like a strange way to fix the problem although it worked fine for my Samsung smart tv.
09-06-2019 06:23 PM
It worked!!! Got back to my member log in screen and able to sign in to Netflix!
02-08-2019 06:15 PM
I tried the re-install which didnt work either , and you cant delete the netflix app to fully re-install it as it is part of the default software. My guess is the re-install just does the app, but doesnt clear out the broken settings that stops it from connecting. You can trick the TV into deleting Netflix however by pressing the FFWD button, then 289 , then the REWIND button and the hidden county menu appears. Select SYRIA (which doesnt allow netflix) and it will be deleted (also other apps will get cleared like iPlayer, Amazon etc , so you may need to reenter some passwords eventually) , go through accepting the T&C's and its then removed. Now do the same again and select your actual country and Netflix and all the other default apps for your country are properly re-installed. You can now get past the "not able to connect" screen and login.