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CarlH Moderator

Hi @OZed. This model number looks like a US one (I can only assist with UK models). Take a look at this link for the contact details for Samsung in your region. 

First Poster

Hi carlh. Link does not help. Brings me back to global samsung site and still no firmware upgrade for ua40es6200wxjg


could you give me the firmware upgrade for this version?

CarlH Moderator

I don't have any info on this particular model, @OZed. Where abouts are you based? Does that link give you details for Samsung in your region? 

First Poster

@carlh Yes i see my region but brings back to french version of samsung global site. And no firmware upgrade for version ua40es6200wxjg on this site either.


is there a blog for my region (africa)? 




CarlH Moderator

If you contact Samsung in Africa, they will be able to confirm if there is an update or not, @OZed. If there is and you're still unable to download the update, they may be able to send you a USB memory stick with it on.

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First Poster

Impossible tae did this bit when the tv won’t connect tae the internet


When I click the Support button, it only has two options:

  • Contact Samsung
  • e-manual

i.e. there is no option to reinstall software.


Model: UN32EH5300

S/W: T-MST10PAUSC-1037.1

S/N: 25HC3C5DA06866D


Been having this problem for a while and tried lots of things e.g. reinstall, reset, but still nothing.


Please help! Would like to be able to access e.g. Netflix again.


First Poster

I used my laptop and logged on tae the Samsung website and found the download there for my TV, from there I was able tae get it all sorted.

First Poster


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