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Dailymotion app on Smart TV stopped working

Explorer

Hello.
The Dailymotion app on my Samsung Smart TV is not working. I tried today and it freezes while starting up (the video with the spinning wheel). I don't how long has it been like this, because it had been a while since I last time I used the app (some months ago). I've tried reinstalling it but it happens all the same.

Is there anybody in the community who knows how to fix this?

33 REPLIES 33
First Poster

Same here. It stopped working at least 1month ago. I guess they are not interested in fixing it. Samsung should remove kt from the app store altoghter.

ChrisM Moderator
Moderator

Hi @dracomilan and @Rick17.

 

Have either of you tried a Smart Hub reset on your TV's? Also. could you provide the model code and software version for each TV?

Explorer

No, I didn't try the reset, because I don't know exactly what it does, and I'm afraid I would loose all my settings, configurations, apps, etc.

 

TV Model: Samsung UE32M5505A
Software version: 1210
Dailymotion App Version: 4.0.1
 Using Wi-fi
 Country: Portugal
 
Where can I see the model code?
AndrewL Moderator
Moderator
Hi @Rick17

Resetting Smart Hub does remove any personal settings and downloaded apps however it can also serve to address any existing software or compatibility issues. I understand that it's not ideal however I'd recommend proceeding with the Smart Hub reset at this point as a troubleshooting step and letting us know if the issue persists.
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Observer

Hi, I’m having the same problem. I’ve never used the dailymotion app before but whenever I try it freezes. I have done both a SmartHub reset and later a full reset but it still does not work.

Model Code: UN49M5300

Software Version: T-KTSAKUC-1211.0

First Poster

Same problem for me too. I 've just bought a new Samsung ue40mu6102 TV and Dailymotion App does not work at all. The screen becomes black and nothing else happens.

ChrisM Moderator
Moderator

Hi all.

 

Are all your other apps working OK? Does the problem just seem to be with the Dailymotion app?

Explorer

The other apps are working fine, as far as I can tell.

Apprentice
My doing the same
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