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Channels have disappeared after auto-tune/manual retune/factory reset

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New Member

Hi,

 

Earlier this week, I looked to update the Freeview channels on my Samsung TV - model number T31D310EW. In doing so, I lost a lot of the channels, including the BBC channels.

 

Today, after following advice online, I removed the aerial, turned TV on/off, etc, and discovered that the auto-tuning found no channels. When it does attempt to search for channels, it begins at 5 - not sure if this is relevant or not.

 

I've attempted a manual retune using the channel/frequency number to correspond with the nearest transmitter in the area and this still finds no channels.

 

I've also attempted a factory reset and this has not worked either. I've basically got a TV with a snowy screen which cannot find any channels.

 

I feel out of options now so just thought I would see if anyone had any ideas?

 

Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions
New Member

Turns out that I wasn't doing anything wrong - the aerial packed up when I turned it on and off! TV now works perfectly with a different aerial.

View solution in original post

4 REPLIES 4
New Member

Turns out that I wasn't doing anything wrong - the aerial packed up when I turned it on and off! TV now works perfectly with a different aerial.

View solution in original post

Voyager

No worries, @Dazman5! Glad you're all sorted! :robothappy:

Superuser I
Superuser I

@Dazman5 wrote:

Turns out that I wasn't doing anything wrong - the aerial packed up when I turned it on and off! TV now works perfectly with a different aerial.


Hi @Dazman5 Glad it's sorted. Sometimes aerials do go faulty even if in a case like this may not always be the first thing you think of.

Observer

This chat says it's solved, but the issue isn't my aerial as the flat downstairs using the same roof one gets channels fine. I'm plugged into the wall socket.

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