My mum's TV was turning onto Channel 4000 / Rakuten TV, I managed to delete the channel from the list and removed the app, but every now and then when we turn the TV on it comes up on channel 4000 again! My mum has dementia and all she wants to do is watch BBC1, I've tried explaining to her how to change it back to channel 1 but with her condition it doesn't sink in. Is there any other way of preventing it turning onto 4000?
Here are the full instructions for removing channels 4000 to 4003 (TV Plus):
Step 1 – Remove TV Plus Tile from Home Bar
Press the “Home” Key and highlight the TV Plus Tile
Press “Curser Down” to open the sub Menu
Click on “Remove” then Confirm the choice
TV Plus Tile is now removed from Home Bar
Step 2 – Deleting the TV Plus Channels from the TV Memory.
Open the “Channel List” by using the Quick launch from the Home Bar
Simple Remote – Press “CH List”
Smart Remote – Press & Hold the “Guide” key (Push the “CH” Key in)
Navigate to “Edit Channels”
Navigate to & select “Channel Filter”
Select “TV Plus”
Select “TV PLUS (0/4)
Navigate to & select “Delete”
Confirm the deletion
TV will now default to Channel 1
Navigate to & select “Exit”
You have successfully removed the TV Plus Tile & TV Plus Channels
• “Universal Guide” may still display content from TVPlus. If any of this content is selected from the “Universal Guide” it will immediately restore the “TVPlus” channels. This is normal & correct behaviour which cannot be changed. Hope this helps!