Cannot get Bixby working and lots of settings are Greyed out

[Jonnybuesnel]

Every time I go the the bixby voice settings I get the message, "a problem occurred while attempting to connect to the server. Please try again later". I am connected to the internet and all other apps work. I spoke at great length to a Customer Service agent who informed me that my Smart remote was faulty, so sent another one. It hasn't made any difference. I have reset the TV multiple times and now a lot of options are greyed out, including self-diagnosis. 
can anyone help? This is a brand new TV 

model number: QE55Q60RATXXU

it's driving me crazy, as Bixby still interrupts viewing and then says, "we are experiencing technical difficulties. Please try again later."

[Groucho_Manx]

Don't have your email addr?

[RobBrown]

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@Groucho_Manx wrote:
Don't have your email addr?

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Hello there.

Thanks for getting back to me. It must have been removed from my reply for security purposes.
It's ****

[Jonnybuesnel]

******

[SarahP7]

I also live in Jersey and have the same problem. As you cannot wrote emails here, can you just tell us what you did to fix the issue please? 
thanks 

[RS22]

We are also having the same issue with a brand new QLED tv and are in Jersey, very annoying.  Can the solution be posted

[Jonnybuesnel]

The only work around I have found is to reset the TV and not set up the Bixby. At least it no longer interrupts my viewing. Not ideal - but will do. Fustrating that no one at Samsung can sort this out.

[SarahP7]

Mine doesn't interrupt, just doesn't do anything. Knew I shouldn't of gone with a Samsung, first and last time I'll buy this brand, thankfully I've saved the box and I'm going to return it. 

[Sowb]

I am also having same problem from Jersey.  Please did anyone manage to resolve this?  I just want to turn off the setting which enables voice commands without pushing the button on the remote, but can't interact with the setting because it returns an error.

[Nicole25]

I live in Jersey and am having the same problem! Would appreciate any ideas to help. Spoken to Jersey Telecom, Samsung and Powerhouse.

[Jonnybuesnel]

I totally reset the TV and just decided not to set up Bixby. I am happy that it doesn’t interrupt my viewing - as that was infuriating! Especially as it couldn’t connect to the server.