25-11-2019 08:54 PM
Every time I go the the bixby voice settings I get the message, "a problem occurred while attempting to connect to the server. Please try again later". I am connected to the internet and all other apps work. I spoke at great length to a Customer Service agent who informed me that my Smart remote was faulty, so sent another one. It hasn't made any difference. I have reset the TV multiple times and now a lot of options are greyed out, including self-diagnosis.
can anyone help? This is a brand new TV
model number: QE55Q60RATXXU
it's driving me crazy, as Bixby still interrupts viewing and then says, "we are experiencing technical difficulties. Please try again later."
28-11-2019 11:39 AM
Just having a look in to this, can you check what software version the TV is on? That's in Menu > Support > Contact Samsung. Where did you purchase the TV from?
Can you please also have a look at the following to use Bixby:
These are just some basic requirements that I want to rule out.
29-11-2019 05:28 PM
Hi, the software says it is up-to-date.
software version: T-MSMDEUC-1315.4, B1912200/050204, BT - S
We have fibre internet, and location is set to the UK. We live in Jersey ( Channel Islands) and purchased the TV from a local shop called they powerhouse'.
i cannot access the Bixby voice setting to look at the rest as it continually states that it cannot connect to the server.
29-11-2019 05:36 PM
Thanks for confirming that @Jonnybuesnel . I can see that there is a new software update available for your TV. Do you have a computer? If so, I would recommend downloading this from our Support page found here and update the TV using a blank USB memory. Take a look at this link to find all the steps to do this.
30-11-2019 09:44 AM
I have updated the software via USB but it still hasn't fixed the issue. I continue to get the same error message.
Do you think it is anything to do with the location of the TV? I only get the option of UK and Ireland when setting the TV up, but I am in Jersey in the Channel Islands.
30-11-2019 02:36 PM
Are you given the option to do a search for other regions, @Jonnybuesnel?
Let's try restting the TV to see if that makes any difference. Go to Home > Settings > Support > Self Diagnosis > Reset. You just need to be aware that any changes you have made to the settings, will revert back to the default factory settings.
Let us know how you get on.
01-12-2019 12:14 PM
I have reset the TV multiple times and have not found a solution. I cannot do a search for any other regions. Just have the same 2 options, UK and Ireland. I had a customer service agent remote connect to my TV yesterday and he could not find a solution to this issue. It's very disappointing.
02-12-2019 09:04 PM - last edited 16-01-2020 03:44 PM by AntS ) in
Do you still have this problem?
I'm in the Isle of Man (ie "Offshore") and had a similar problem with a QE55Q90
I believe it's down to not being "UK" despite the TV offering UK as an option.
Anyway, after much hassle I found how to sort this, and mine now works perfectly 🙂 I believe the same fix works for Q7 series, so it's highly likely it will work on all QLED TVs.
If you can provide an email address I will email you details
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Mod Edit: 16th Jan 2020. Just leaving this here for everyone so they can see it better. Please don't share your email addresses on the public forum, as it will open you up to spammers and scammers. The best way to share any info like that with someone on here is to send them a private message: click on their username, and then select 'send a message'. Cheers! - AntS
08-12-2019 01:05 PM - last edited 09-12-2019 04:49 PM
@Groucho_Manx wrote:Do you still have this problem?
I'm in the Isle of Man (ie "Offshore") and had a similar problem with a QE55Q90
I believe it's down to not being "UK" despite the TV offering UK as an option.
Anyway, after much hassle I found how to sort this, and mine now works perfectly 🙂 I believe the same fix works for Q7 series, so it's highly likely it will work on all QLED TVs.
If you can provide an email address I will email you details
Hello there @Groucho_Manx ,
I too think I have the same Bixby issue (in Jersey). Would you be so kind as to email me those solution details, please?
Regards,
Rob
08-12-2019 10:13 PM - last edited 08-12-2019 10:13 PM
Getting the same error and just bought a RU7400 from the same shop the powerhouse. I am also from Jersey This is very annoying