I recently purchased a Samsung 75 inch QLED with ambient mode (QE75Q6FN). Initially ambient mode worked, but now I cannot select pictures on my iPhone when using Samsung's app "Smart things". Control works and even settings for ambient mode, but when I click to "Select photos" I just get a spinner and am unable to see any photos.
Any ideas on what I should do in order to make this work?
I have already reset the TV fully, signed in and out of my Samsung account on both devices, deleted the account and created a new one, and tried connecting from another iOS device. Follow the issue with the ambient mode, I also had an issue where I could not access the App store on the TV (just a spinner), but that resolved following that I created a new Samsung account.
Issue remains unresolved - SmartThings still does not pull my pictures on my IPhone. The ICon circle shows the task is running but nothing happens, I.e., no pictures can be seen.
Is anyone at Samsung troubleshooting this issue or can Samsung at least let me know if it is investigating this issue?
Hi. I’ve had the same issue. Have tried logging a ticket with Samsung but it appears to get ignored.
It is shocking that Samsung are almost intentionally ignoring the problem being highlighted.
Apparently, according to Samsung's tech support specialized in SmartThings app, the app works well only on Samsung's phones (Galaxy)... I called their tech support twice and didn't get any measingful helps from them.
Check the following URL for further information.
Hope Samsung will fix this issue by updating software (SmartThings) and/or TV firmware swiftly.