Once again Samsung Support offer zero support, its now been 22 days since I requested a collection and refund and all I get is empty promises.
Looking likely I shall be taking Samsung to the small claims court , will keep the readership and moderators update to let how things pan out .
Update as promised.
Incredibly, it took a letter delivered to Samsung UK via recorded delivery, proposing court action if Samsung failed to collect their faulty TV and refund me , for them to finally take action .
Moral of the story, I shall never , EVER, buy direct from Samsung again and to source another TV through a recognised retailer , preferably with a Sony moniker on it !