Upon receiving new TV 55" q70r direct from Samsung TODAY and switching on for the very first time, the intro music plays but no picture at all.
No devices connected, tried multiple disconnections from mains, to no avail. The mobile app connects to the TV but still no picture, pressing source or any other key on remote does nothing.
How on earth does a TV direct from the manufacturer gets delivered broken?.
Disappointed to say the least, requested refund, are Samsung TVs worth buying?
After 3 failed attempts by Samsung to collect my broken new TV, I am now considering taking them to Trading Standards.
Would anyone here have a direct UK Samsung contact number to help sort this out please. Thanks.
In this case it would be best to get in touch with Samsung Technical Support on Facebook or Twitter. You can send a PM or DM and, following the confirmation of your personal details, they will be able to access your account and check on the latest updates on your case for the collection: https://www.samsung.com/uk/support/
I emailed Samsung Customer Services again this morning , no replies as yet.
Also sent a twitter to SamsungHelp UK and SamsungUK four hours ago and no replies there either.
What do you suggest ?
Clearly using Twitter as a support option is useless.
I DM'd Samsung as you recommended, with the relevant information and this was their reply .
Quote : Thanks for providing those details. As Technical Support, we're limited in how we can help you with this, however our Online Shop Support Team will be able to answer any questions you may have in relation to this. You can reach them on 0330 726 7467, between 8am-10pm, every day. Hope this helps! ^AB : Unquote
Back to square one , so can anyone at Samsung Support offer support and assistance ??
I am still sending numerous emails to all relevant departments of Samsung / Support for the collection of the brand new faulty TV and I receive automated email replies indicating they will get back to me in 24 hours ,
BUT NO ONE GETS BACK TO ME
After my telephone conversation two days ago, whereby they promised a collection date , nothing has being forth coming.
Is this the level of quality of support that Samsung offers, for your customers and the readers on this forum ?