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Brand new 65" 2018 Q9FN and issues with HDR

First Poster

Just by looking at the beginning of this thread is obvious that the iussue won't be solved. It's been to many months, Samsung never replied, and all the "confirmations" are vague at best. Don't hope in a fix.

Explorer

Dan gewoon naar radar stappen toch? Simpel.  

Explorer

Ik ben Belg en geen Nederlander.

Apprentice

55KS7000 died because my child threw a toy at it, lcd layer broke, black bars etc.

 

Bought a brand new 65RU8000 yesterday and im crying on the couch right now. The KS had no problem what so ever with all 4k content on Netflix. Now watching the same show; Lucifer, HDR is forced onto this TV. Cant even see half the scenes its so dark. Been messing with expert setting for hours, nothing seems to accually improve it. 

 

 

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Black Belt 

@KoenGT wrote:

55KS7000 died because my child threw a toy at it, lcd layer broke, black bars etc.

 

Bought a brand new 65RU8000 yesterday and im crying on the couch right now. The KS had no problem what so ever with all 4k content on Netflix. Now watching the same show; Lucifer, HDR is forced onto this TV. Cant even see half the scenes its so dark. Been messing with expert setting for hours, nothing seems to accually improve it. 

 

 


I had the ks9500 which had a lovely picture. It went wrong and was replaced with the q9f and what a horrible TV. The 4 k and her were so dull, and blooming on nearly everything. That went back and forth the lg c8, and is very good. 

Explorer

Anyone knows if our main problem has been fixed with the new 1720 firmware?

Not getting my hopes up but you never know...

Explorer

Depends on the subtitles type. I found high settings to be far better this patch. I use it all the time. Burned in subs perform wonderfully. Subs added by apps like netflix and plex cause trouble, indicating it's a programming thing.

Explorer
Yeah, hard coded subs have never been the issue. It's the overlay subs such as the ones on Netflix causing the blooming. It's definitely a software processing issue which makes it so infuriating.
I tend to watch Netflix 4k HDR on PS4 Pro now where the issue seems less or even nonexistent. I think it is caused by the native Netflix app...
Explorer
I already explained this in detail to customer service. They would send it to their engineers seemed like they weren't aware this was an issue with their own apps. Used screenshots with plex burned in subs and then not burned in subs. Seems like the easiest fix ever: don't make the menu act as an overlay.

On a side note high settings work far more stable, it used to be unwatchable to me even without subs with flickering on and off now it's my go to setting.
Explorer

Thanks for your reply!

 

I totally agree with you that changing the dimming software in such a way that it does not treat Netflix subtitles and menus as overlays should fix the issue. (When I press pause whilst watching in the native app, it brightens my screen so much that it even hurts my eyes!)

Any news on the 3 customer service people you got in touch with?

 

As for the "high settings that work fare more stable", do you mean that you watch Netflix in the native app and have put 'Local Dimming' setting on HIGH?

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