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Bluetooth headset is connected to Samsung the frame, stops playing after few secs

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First Poster

I have a Bose QC 35 headphone, which I successfully connected to my Samsung the Frame 2019, 49". After choosing this device for the sound output, it plays for 1-5 secs through the headphone. And then switches back to the default audio output. The QC 35 is still connected. No error messages shown or heard on any of the devices. What can be wrong?

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Moderator
Moderator

Hey @bjvsk! Are you still having issues with this? Is the TV fully up to date? Try also restarting the TV to see if it helps: unplug your TV from the wall socket > Wait 30 seconds, then plug your TV back in > Using your remote, turn your TV on. 

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First Poster

Yes, still the same issues. I'm an IT person. Restarting is a very basic advise. It is something in the Tizen software most likely which is causing this. Hope a Samsung engineer can reproduce the issue and list it as a known bug, so it can be fixed in a next software release.

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