22-08-2019 07:13 PM
Don’t buy Samsung tv. They break after 2-3 years and Samsung have no interest in resolving the issue reported by thousands of in happy customers. Search “Samsung blue / purple haze spot “ if you don’t believe me.
23-08-2019 01:36 PM
Hi @Zulu
That's not what we like to hear. Could we take the full model code and software version of your TV? Go to Home > Settings > Support > About This TV. Also, have you tried a picture test on the TV? Go to Home Settings > Support > Self Diagnosis > Picture Test.
24-08-2019 08:12 AM
UE48JU6445
24-08-2019 08:14 AM
Picture test done and have spoken to Samsung support on the phone. They are unwilling to help as tv is out of 1 year manufacturers warranty. The tv should be recalled and repaired or replaced. As it’s not just me but thousand of customers experiencing the same issue.
24-08-2019 12:01 PM
Were you given the details of your nearest Service Centre to contact, @Zulu.?
13-09-2019 09:37 PM
13-09-2019 10:52 PM
Yep
13-09-2019 10:53 PM
Terrible for a big company don’t care about customer or product once they have your money... won’t ever buy Samsung again. And will discourage anyone I know interested...
08-11-2020 04:58 AM - last edited 08-11-2020 05:02 AM
How can you expect to hear anything else? It’s the plain reality. Samsung is selling disposable 4K TV for more than a 1000$, that you have to throw to the trash after a year. It’s so frustrating to hear the same BS over and over again: “model #, software version, picture test…” when you already know what is the issue… No more Samsung!