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Black screen with sound with Virgin V6 box

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First Poster

Hi all,

 

I decided to upgrade my old Samsung smart TV and purchased a UE43RU7400UXXU, nice upgrade, I have Virgin and a TiVO V6 box, I had no issues with my old TV and everything was fine with my new TV until about 3/4 weeks ago, when switching on there was Sound and all the Virgin Menu's were on screen but the screen was blank not showing the picture, after powering down and reset numerous times, changed the HDMI leads and different ports on TV, Changed Video settings down to 1080 pass through, even tried changing the Ethernet cable(To say i did it if needing to talk Virgin), checked the Virgin forum and loads were saying they had issues with this after Firmware updates on TV's, reset the TV and Hey Presto all good again, Sorry but this was not the end of it, this morning, 2 days after doing that it happened again, so initially i disconnected the V6 and waited but this did not cure it, so unplugged the TV for a few minutes and everything was OK, Finally had a Picture to go with the sound, can anyone shed any light on this or if anybody from Samsung is reading these posts help out, my latest Software update is 1356 and there a no further updates to install.

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Moderator
Moderator

Hi @Leon68 

 

That's very strange! We've checked the software version of your TV and it does have the latest version. It does seem strange that you're getting the Vigin menu on screen but no picture, which obviously means that there is a connection to your Virgin box. Have you spoken directly to Virgin regarding this? Do you have anything else connected to the TV, such as a Blu-ray player, and if so, is that displaying correctly?

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First Poster

Hi @ChrisM,

 

Thanks for the reply, yes i have a Firestick that works, this is the strange part, as I said the last time it happened I reset the V6 box completely, all coms leads and power, this did not resolve the problem, it was when i unplugged the TV for a while, when plugged back in and powered up all was fine.

Trust me, I've been in the ring a few times with Virgin/Ntl over the years and always check everything before ringing up, I can understand if there is a coms issue between the two units but if the V6 was at fault the fault should have cleared when powering the V6 box back up.

 

 

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