21-03-2019 10:59 AM
I am experiencing a black screen periodically. Sop far it has only happened in the early hours of the morning, I am not sure if that is significant. Also, from time to time I experience half the screen dark. The top half only, so far. Any suggestions?
23-03-2019 04:32 PM
Hi @pilgrimpoet
What's the model code and serial number of your TV? Go to Home > Settings > Support > About This TV.
23-03-2019 08:56 PM
SAMSUNG - UE50JU6800
Serial No 0C4E3HHH500149T