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BBC iPlayer not working on UE32ES5500K TV Smart Hub

New Member

I have an F8000.  After signing up for the first time, iPlayer just showed me a black screen.  This worked for me:

Press Menu, Select 'Smart Features', find and select 'Reset Smart Hub' - enter your pin (see other threads on what this might be - I knew mine :o) ).  Wait.

It will remove installed apps and accounts...  and re-add its 'required' ones - I ended up with some new ones, as well as 'changed' ones.  iPlayer has since worked a number of times.

First Poster

I too had this problem on my 2014 UE40 television and the above solution worked well. Thank you

First Poster
contact samsung support via email chat, they will solve it in seconds
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