05-08-2017 12:21 PM
For a few months BBC iPlayer has not working been working on our UE32ES5500K TV Smart Hub. If we click on the Button, it just goes to a black screen. 4OD, ITV and other services are working OK. It won't let me Uninstall the app, so I can't reinstall a new version. It says its on Version 2.02603. If I try and run it from the App Store screen, it still goes to a black screen. Any suggestions?
Solved! Go to Solution.
10-12-2018 01:34 PM
Hi @Floss92. Try 1234 or 4567. Hope this helps!
13-12-2018 05:15 PM
This worked for me too. Someone should send it to the bbc if they haven't already
04-01-2019 03:18 PM
BBC Iplayer worked until two or three weeks ago. I have unplugged and reset several times but still cannot get beyond the 'Loading' screen. Any thoughts?
The TV Model code is LT32E390S
04-01-2019 03:21 PM
Try this it worked for me.
Hi all. Like many others out there I suddenly found myself not being able to access Iplayer on my 6 year old Samsung TV. Mine was not on the list of TV’s provided on the BBC website and the problem began to occur when the BBC Insisted that I now sign in to use Iplayer. Basically after 2 weeks of mucking about with trying this and trying that I appear to have stumbled upon my own personal solution.
*** Navigate to the BBC News app on the smart hub and click on it. It told me to update the software and 10 seconds later Iplayer was working. ***
Hopefully it will not disappear again and this solution helps some of you get back to watching what you pay for.
04-01-2019 06:15 PM
Hi Castlehead,
I had this problem on my ES8000 hopefully my solution will work for you. I followed rjbweb's post of 11/10/2018 to get back to factory state and then reloaded as if from new, also take a look at my post 3 weeks ago which expands a little on the rjbweb post.
Regards Packhamp
12-01-2019 08:06 PM
Tried iPlayer again on my ES7000, after 2 months of not loading, and it loaded without problem.
Did not reset or change anything , so whatever the problem was appears to have been fixed for me anyway
13-01-2019 03:13 PM
I am also having a similar problem with BBC iplayer. I have tried resetting the TV to factory settings, but this as made no difference. I note one of the suggestions mentioned a technicians menu, how do I find that menu? The TV model is UE40H6400
21-01-2019 09:59 AM
iPlayer now loads OK but a message says it needs flash to play - any advice?
03-03-2019 08:30 PM
I have an F8000. After signing up for the first time, iPlayer just showed me a black screen. This worked for me:
Press Menu, Select 'Smart Features', find and select 'Reset Smart Hub' - enter your pin (see other threads on what this might be - I knew mine 🐵 ). Wait.
It will remove installed apps and accounts... and re-add its 'required' ones - I ended up with some new ones, as well as 'changed' ones. iPlayer has since worked a number of times.
09-09-2019 09:06 PM
I too had this problem on my 2014 UE40 television and the above solution worked well. Thank you