05-08-2017 12:21 PM
For a few months BBC iPlayer has not working been working on our UE32ES5500K TV Smart Hub. If we click on the Button, it just goes to a black screen. 4OD, ITV and other services are working OK. It won't let me Uninstall the app, so I can't reinstall a new version. It says its on Version 2.02603. If I try and run it from the App Store screen, it still goes to a black screen. Any suggestions?
Solved! Go to Solution.
25-11-2018 12:22 AM
If other apps are working and other TV functions too then it’s unlikely to be a problem with your hardware (TV). Suggest you call Samsung if you can’t remember your PIN. They are pretty good.
26-11-2018 08:15 PM
BBC iplayer won't load. I've tried a suggested sequence of actions which leads to entering pin. 0000 was suggested, but that is not accepted. I don't know what my PIN is.
26-11-2018 08:46 PM
05-12-2018 04:20 PM
Hello,
We have tried the above and it won’t allow us to put the pin 0000 in, could there be another code?
Thankyou
05-12-2018 05:00 PM
Thankyou so much for your advice, those numbers didn’t work but I tried 4567 and that worked 👍🏻 Just resetting now so fingers crossed it will solve the problem.
Thankyou so much again 😃
05-12-2018 05:02 PM
07-12-2018 01:50 PM - last edited 07-12-2018 01:51 PM
Hi all. Like many others out there I suddenly found myself not being able to access Iplayer on my 6 year old Samsung TV. Mine was not on the list of TV’s provided on the BBC website and the problem began to occur when the BBC Insisted that I now sign in to use Iplayer. Basically after 2 weeks of mucking about with trying this and trying that I appear to have stumbled upon my own personal solution.
*** Navigate to the BBC News app on the smart hub and click on it. It told me to update the software and 10 seconds later Iplayer was working. ***
Hopefully it will not disappear again and this solution helps some of you get back to watching what you pay for.
07-12-2018 02:47 PM
Great news, @TGPB! Thanks for sharing!
10-12-2018 12:06 PM