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BBC iPlayer Not Loading Error 02001

(Topic created on: 27-07-2018 02:58 PM)
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GFa71
Apprentice
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Hi. For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. All menus load fine but every programme I choose has continous spinning circle and after 30 seconds always ends with cannot load error message 02001. I have tried every reset possible and all firmware/software is right up to date, have tweaked most tv settings, searched the internet for a solution, and have got nowhere with iPlayer and Samsung support. All other on demand TV and Netflix, Amazon etc works fine and internet connection is the best. There was a couple of weeks after purchase when iPlayer worked ok but not anymore and I don't know what's changed. I am at a loss, can anyone help please, I can't be the only one with this problem? Thanks.

108 REPLIES 108
jon6
Apprentice
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Replacing the motherboard IS the answer. After an hour on the phone to a technician in the Phillipians trying some remote changes and updates she arranged for a local repair guy to come out the next day. It took 1/2 hour and the TV is back to normal. It IS the answer.

bazo
Journeyman
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Hi thanks for that the only problem is with my work! As it would be October at the earliest until I could be home unless the engineers work Sundays! Could I ask though did you get any assurances that it would not happen again? As it was a firmware role out that started this in the first place. That is also the reason for hoping on a software fix incase or when it happens again. As a custom firmware would be the easiest option to fix it.
Cheers
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bazo
Journeyman
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Hi thanks for that info I was hoping a mass rejection might force Samsung to sort it out so I will email them again informing them of their non working firmware and inquire on their next step to repair their confirmed fault.
Thanks
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thecaretaker
Explorer
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I finally got my USB stick today with firmware 1239.91 and can report that iplayer is now working. I didn't even have to reset the smart hub. 

 

I have made sure that 'automatic upgrade' is turned off in the settings so this TV will never download another broken firmware update without knowing. 

 

On the USB were 2 versions of firmware: T-KTMDEUC and T-KTSDEUC

 

It took 8 months to get this issue fixed for me...

r4nd0m
First Poster
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same here - got it today after reporting it 2 weeks ago ... all good - so the only thing that requires fixing is the lack of live preview in the guide for me ...

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CarolinaW
Voyager
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Apologies for the delay, @thecaretaker! Glad to see you're all sorted now! :thumbs-up-sign-emoji-modifier-fitzpatrick-type:

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CarolinaW
Voyager
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Hey @r4nd0m! Sorry it took a while! Good to see it has now been resolved! :ok-hand: What's happening with your TV guide? 

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loftygit
Pioneer
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After an online chat with Samsung Support explaining my position they quickly agreed to send me the 1239.9 upggrade on a memory stick. A week later it has arrived and after updating my MU6500 I went to the iPlayer and it worked. No memory board change, no reset. The My5 app and the other BBC apps also work.

 

It has been a while and there have been lots of 4k test transmissions missed but my TV is fully smart again. I can put the Amazon tv back in the drawer (or in the bedroom if the wife lets me!)

 

 

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loftygit
Pioneer
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It can also be fixed by firmware...

 

After an online chat with Samsung Support explaining my position they quickly agreed to send me the 1239.9 upggrade on a memory stick. A week later it has arrived and after updating my MU6500 I went to the iPlayer and it worked. No memory board change, no reset. The My5 app and the other BBC apps also work.

 

It has been a while and there have been lots of 4k test transmissions missed but my TV is fully smart again. I can put the Amazon tv back in the drawer (or in the bedroom if the wife lets me!)

JAMES4578
Samsung Members Star ★★
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Thanks for reporting your experience @loftygit.    Good to know that in  some instances the issue can be fixed by firmware, 1239.9 is not yet publicly avilable on the support site. 

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


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