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BBC Iplayer not working

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First Poster
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Apprentice

Many thanks to Kath54 for posting this.

I tried this on my UE32H5500 and it works!  I tried it twice and just now I simply turned the telly on and went straight for the BBC app without waiting.  All well.  Shame samsung can't let us know. 

From looking at other threads, this came from one of the moderators, AndrewL.  So thanks to him too. 

Why on earth isn't this posted where we can all see it?  There are several different threads, hundreds of messages and thousands of view.

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Apprentice

I'd also like to thank Kath54 and AndrewL - same model as tvquestion - UE32H5500 and it also works!

Samsung need to update their website to show this method.

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Moderator
Moderator
@kopperdrake: Glad to hear that this worked for you. I read your post and thought I'd share a recent addition to our FAQ page

https://www.samsung.com/uk/support/tv-audio-video/how-to-access-the-bbc-iplayer-on-a-2014-h-range-se...

View solution in original post

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Observer

I have the same issue with the UE40H5500 when will it be fixed please provide date

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Moderator
Moderator
@Krystna2: The solution to the iPlayer issues has been rolled out, and can be found by following the link below.

https://www.samsung.com/uk/support/tv-audio-video/how-to-access-the-bbc-iplayer-on-a-2014-h-range-se...
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First Poster

If all else fails, I suggest that if you have any devices connected to the TV, then you do this  (no idea whether it has any effect)-
1. Disconnect any devices connected to the TV (such as a programme recorder). Obviously do not disconnect any wired connection to your router / hub.
2. Make sure that the 'Source' on the TV is 'TV' rather than some other device that you may have connected to the TV.

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Apprentice

Thanks to Asad's help, I've downloaded the update for this model from the Samsung website and IPlayer is now working. Hope everyone else manages to get this problem sorted.

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Apprentice

Asad said 

 

Hope this helps.

View solution in original post

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First Poster

I have an F series  2013 TV model UE46F6500SBKXXU

 

Will you be updating the software for this model in order so that it can once again access the BBC iPlayer?

The current software is version 2126, with ‘no new updates at this moment’.

 

It is not listed among those due to be updated in 2020.

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