Well, just got off webchat, which was not too long a wait. However: the samsung rep was able to remedy the problem remotely and I signed in again, tested a couple of bbc iplayer programmes. V happy.
Then I suggested that I should switch the tv off and on again just to check. Oh dear. Back to the same problem again and the unfortunate rep said she'd have to escalate it.
So I'm stuck waiting for updates like everyone else. I left my phone no. for them to call me (!) and only got the standard samsung helpline to call.
Thanks for the report of your experience @devoncharlie.
It took me only about 10 mins to get from 12th in the queue to chat to an agent. I was also told that the only option was to wait for the fix.
"We have announcements that the H Series seems to have the same matter after we perform the workarounds on these kinds of queries that's why our support team is now working on it and will be releasing a new software version on our link to have this resolved."
I did get some sympathy,
"We are also looking forward to have these sorted out as we understand your sentiments about this on-going matter and as a customer myself, I would also not want that to be happening. Rest assured that our support team are working double time for a new software version of the TV to cope up with these updates. We will aim to let the customers that are affected know once this update is available. Thank you so much for your cooperation, I highly appreciate that. "
So I am back in the crowd, waiting for a solution. Let's hope that it really is true that "We are only talking days here".
Update to my earlier post.
Having been through the webchat process and confirming that the player now worked, I've just booted up the app and it's no longer working! Back to the same problem as before - I can choose an episode, but when I play, the icon spins, then a scrambled square where the icon is, then the spinning icon, and so on for a while until it spits out its dummy and tells me it can't play that episode and to try another programme.
So it looks like it's a question of waiting for an update. Turning the TV off, then on again, does indeed nullify the temporary fix.
Just to add my twopennyworth. Same problemas others (mine is on a UE40H64). I think that the new version of the software (in this case '2900' dated '2019-11-29') probably automatically downloaded on to the TV. But given the Samsung message and the fact that the iplayer programmes did not play, I did not realise this and wasted a lot of time trying to add the file using USB before I realised that the version was the same one.
The advice so far from Samsung as indicated on previous comments does not appaer to be accurate, and it is a while since the Samsung moderator has said anything. Can we expect that by tomorrow there will be some advice that works?
Asad said this, or something like it, to a few people on this thread-
"The message on your TV is appearing due to the security certificate expiring on the app. As you've already applied the latest software version, no further action is required from you on the TV. The error message will go away after a few days, and you'll have access to the app."
The error message may go away, but it does not seem likely that the underlying problem will go away. If the new version of the software works then why is it not working now?
Perhaps AsadM or another moderator could explain?
So, I went into the main Samsung website and contacted their support people via an online Live Chat facility. Dead easy to use. Very prompt response and a very helpful "Denise" took me through a set of checks, then remotely accessed my telly, sorted out the problem (incomplete installation of latest software update) and now I have a fully working iPlayer app on my smart hub.
just one of those things.
I strongly commend the support system to you. Go to:
You'll get sorted out!
Have you tried turning it off and on again?
Because a few of us now have done exactly as you suggest, but find it's broken again when the telly is turned off, then on again.