BBC Iplayer not working

[Tiptail1]

I had a message on BBC iplayer today saying that I needed to update software in order to keep using the services. I looked at the relevant thread on the help forum. I've reset and updated the TV software but it's still not loading tv shows. Can anyone give me any pointers? I have a UE40F5300

[John1962]

The other thread-
https://eu.community.samsung.com/t5/TV/iplayer-suddenly-not-working-on-UE22H5600-or-UE485700/td-p/14...

[tvquestion]

Many thanks to Kath54 for posting this.

I tried this on my UE32H5500 and it works!  I tried it twice and just now I simply turned the telly on and went straight for the BBC app without waiting.  All well.  Shame samsung can't let us know. 

From looking at other threads, this came from one of the moderators, AndrewL.  So thanks to him too. 

Why on earth isn't this posted where we can all see it?  There are several different threads, hundreds of messages and thousands of view.

[kopperdrake]

I'd also like to thank Kath54 and AndrewL - same model as tvquestion - UE32H5500 and it also works!

Samsung need to update their website to show this method.

[AndrewL · Accepted solution]

@kopperdrake: Glad to hear that this worked for you. I read your post and thought I'd share a recent addition to our FAQ page

https://www.samsung.com/uk/support/tv-audio-video/how-to-access-the-bbc-iplayer-on-a-2014-h-range-se...

[Krystyna2]

I have the same issue with the UE40H5500 when will it be fixed please provide date

[AndrewL]

@Krystna2: The solution to the iPlayer issues has been rolled out, and can be found by following the link below.

https://www.samsung.com/uk/support/tv-audio-video/how-to-access-the-bbc-iplayer-on-a-2014-h-range-se...

[John1962]

If all else fails, I suggest that if you have any devices connected to the TV, then you do this  (no idea whether it has any effect)-
1. Disconnect any devices connected to the TV (such as a programme recorder). Obviously do not disconnect any wired connection to your router / hub.
2. Make sure that the 'Source' on the TV is 'TV' rather than some other device that you may have connected to the TV.

[JBTE]

Thanks to Asad's help, I've downloaded the update for this model from the Samsung website and IPlayer is now working. Hope everyone else manages to get this problem sorted.

[JBTE · Accepted solution]

Asad said 

The issue on the BBC iPlayer app is due to the security certificate app expiring on the app. There is an update available for your TV.

You can download, extract, and apply this using a USB. The upgrade file can be found here: https://www.samsung.com/uk/support/model/UE22F5410AKXXU/

Hope this helps.

[robbie934]

I have an F series  2013 TV model UE46F6500SBKXXU

Will you be updating the software for this model in order so that it can once again access the BBC iPlayer?

The current software is version 2126, with ‘no new updates at this moment’.

It is not listed among those due to be updated in 2020.