09-12-2019 09:42 PM
I had a message on BBC iplayer today saying that I needed to update software in order to keep using the services. I looked at the relevant thread on the help forum. I've reset and updated the TV software but it's still not loading tv shows. Can anyone give me any pointers? I have a UE40F5300
Solved! Go to Solution.
12-12-2019 02:47 PM
12-12-2019 02:57 PM
You lucky thing! Nice!
12-12-2019 03:53 PM
Hi all,
Updated official TV Support page link that has a little more info/clarification on the BBC iPlayer issue here: https://www.samsung.com/uk/support/tv-audio-video/bbc-iplayer-software-update/
12-12-2019 05:18 PM
Thanks for the update @AntS. Much appreciated
12-12-2019 06:45 PM
I hope the fix for these h models wont be long in coming i use the app a lot and have 3 h models in the household.thankyou.
12-12-2019 07:20 PM
AntS Thank you for the update. Having read your latest 'clarification', I see that my TV model (and many others) now falls into a new category "The update will not currently apply to the models listed below. A solution for this is currently being worked on. A full list of ‘H’ range models can be seen further below: UE22H, UE32H, UE40H, UE46H, UE48H, UE50H, UE55H, UE60H, UE65H, UE75H)."
This is in addition to the models that you had already listed as "The update will also not work for the models listed below (sold 2013 to 2015). We aim to provide an update for these models early in 2020: SEK-1000/XC, SEK-2000/XC, SEK-3000/XC, UE82S9WATXXU, UE32S9AUXXU, UE40LS001AUXXU, UE32LS001AUXXU, UE24LS001AUXXU"
Samsung have wasted the time of me and many others (most of whom will not have contacted you via this suppot page), Samsung also seem to be likely to do nothing to fix the problem. Are Samsung trying to make sure that when people purchase their next TV they make sure that it is not from Samsung?
12-12-2019 07:59 PM
Hi,
FAO any owners of a H Model.
I found this on another community chat 'iplayer suddenly not working on UE22H5600 or UE485700' . I have tried it and it worked on mine. I did not have to do the second part. I am not sure why it has not been added to this thread. It was added about 3 hours ago. Whether it still works tomorrow is another matter. The message remains which is a bit concerning. Good luck to all!
12-12-2019 08:47 PM - last edited 12-12-2019 08:48 PM
Just tried this and it works. My bbc iplayer is now working again. Many thanks for posting this.
12-12-2019 09:10 PM
12-12-2019 11:57 PM
@Kath54 wrote:Hi,
FAO any owners of a H Model.
I found this on another community chat 'iplayer suddenly not working on UE22H5600 or UE485700' . I have tried it and it worked on mine. I did not have to do the second part. I am not sure why it has not been added to this thread. It was added about 3 hours ago. Whether it still works tomorrow is another matter. The message remains which is a bit concerning. Good luck to all!
Amazing - this works on ue32h6200. iPlayer now working again. Thanks!!!!