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Apps storage space issue

Navigator

They will not do this, as that would mean we could delete the pre-installed apps if we could move them onto USB stick.  WIth all the contracts they have with netflix, youtube etc it would cost them a fortune to allow us to delete the apps.

 

 

Explorer

You wount have option to delete, only to move..how often the message pop up when is the memory

Explorer

You wontw have option to delete, only to move..how often pop up the message that the internal memory is full?

Navigator

But if you are moving the pre-insalled apps off your TV onto USB, then effectively you are deleting the apps from the TV, Samsung will not allow this to happen

Explorer

@mdazza wrote:

@mdazza wrote:

I emailed the President/CEO last week with this:

 

- Subject : [Subject]Unacceptable customer service

- Contents : President and CEO,

I''m writing to you as a frustrated and disappointed customer.

 

I have recently purchased a 55-inch NU7400 TV. It''s a great TV for the money however it has a major design flaw - internal storage is merely 1GB. I was told by your TV support team this should be 4GB.

 

This 1GB storage issue prevents apps updating and generally reduces the usefulness of the smart TV.

After discussion with several other Samsung 2018 7000 series TV owners, this is consistent and specific to this series. The entire 2017 lineup had more storage as does the rest of the 2018 lineup.

 

There is no hardware fix - this has already been investigated but your engineers have concluded there is no mainboard for NU7000 TVs with adequate storage. Strangely, I have been told it will be fixed by a software update. However, I have been told there is no time constraint on this and no other form of resolution has been offered.

 

It is unacceptable that I am expected to just deal with an inherently faulty product that is not truly fit for purpose.

All competitor TVs in the same price bracket have at least 4GB internal storage. For example, the LG UK6750 has 4GB and the Sony XF7003 has 16GB internal storage!

 

The issue was initially reported towards the end of last year. 3 months later, there has been no appropriate response from Samsung. A software update is not going to fix what a mainboard change cannot fix either. I have been told I am expected to wait indefinitely even if no resolution is ever offered. This is completely unacceptable!

 

To offer a solution, I request a replacement 55-inch NU8000 which is not affected by this design oversight and allows for full use of all expected Smart TV capabilities.

 

 

I just received this reply:

 

I am contacting in response to your communication to our CEO’s office concerning your Samsung UE55NU7400 and internal memory specifications.

 

We can confirm that the internal memory of the TV is 4GB as advertised.  However, a portion of this is allocated for existing requirements (such as pre-installed Apps) and available memory is then at 1GB for an end user to facilitate.  This is not a design fault and, as you have been advised, it is not applicable to any updates that would be released for the TV.

 

In respect of your concerns over the available memory may we understand as to any specific problems that you may be encountering, and evidence as available, we will then be happy to discuss this with our Head Office Product Specialist Team for support?

 

Regards

 

Sean ******

Presidential Escalations Team Manager| UK & Eire

e: *******

t: +44 (0) 330 726 7864

 

Office Opening Hours – Monday to Friday 9am to 5.30pm

 

Samsung Electronics UK
Samsung House
1000 Hillswood Drive
Chertsey, Surrey, KT16 0PS


I'm not sure why it won't show the email address but it's uk(dot)president(at)samsung.com

 

Anyway, I replied back with this:

 

Dear Mr ******,

 

Thank you for taking the time to reply. I really do appreciate it.

 

The details you have confirmed are quite enlightening.

 

If the case was as you described with 1GB entirely available to me, this would be satisfactory. However, this is not the case. Out of the box, my UE55NU7400 shows 1GB total storage with a mere <150mb is available with over 700mb occupied by pre-installed apps. I have reset Smart Hub several times and also reset the TV using the available options in Settings. Sadly, this yields the same result each time - there is never anywhere near 1GB available for me to use. This was also done remotely by a Samsung support agent when I initially reported the issue.

 

Given the significant inconvenience of setting up login credentials, etc. each time I do a reset, I am reticent to do it again knowing the result will be the same. If absolutely necessary, though, I will video another reset to show evidence of my experience as explained above.

 

I mentioned in my first message to you that this issue had been reported towards the end of last year. Since then and as recently as yesterday there are end users purchasing NU7000 series, discovering an unacceptable lack of usable storage space and reporting it to Support and the Samsung Community forums.

 

The details you have confirmed show what some end users are experiencing is not intended behaviour. There is definitely a fault, whether by design or otherwise.

 

Please provide a timescale for resolution by replacement with an unaffected model or otherwise.

 

 

We'll see what Samsung comes back with.


Just received Mr ******'s reply:

 

Thank you for your mail.

 

In further response may we refer to the request in the original mail and the further information, as available, for this to be reviewed further:

 

In respect of your concerns over the available memory may we understand as to any specific problems that you may be encountering, and evidence as available, we will then be happy to discuss this with our Head Office Product Specialist Team for support?”

 

Regards

 

Sean ******

Presidential Escalations Team Manager| UK & Eire

e: *******

t: +44 (0) 330 726 7864

 

 

I'll send the 'evidence' when I get back home this evening. This has rapidly devolved into unabashed stalling.

Voyager

Agreed. The Samsung response on this is clearly to play dumb and hope we go away. That isn't going to happen. Why doesn't the ***** do some basic research by contacting his own support department? By talking to them he would know what the issue was without putting the onus on the customer to explain and justify the complaint. 

Apprentice

Glad I found this thread, I have the same issue on my UE43NU7400. 

Fascinating to read Samsung's response. Having read all this I'll be getting in touch with them too.

 

It'll be interesting to find out what the internal storage on the new RU7400 model is, as it seems to be a direct replacement for the NU7400 with barely any spec changes. It wouldn't surprise me if it's identical except for having 4GB internal storage...

Explorer

It means that the most important apps will be soon out of date and probably not supported(not working) in future...

Explorer

@Patrick169 wrote:

It means that the most important apps will be soon out of date and probably not supported(not working) in future...


Yep that could very well happen, it will be interesting to see what Samsung will do then, as there will be no excuses anymore. But as we've said before they will string it out for as long as possible, hoping that basic 1yr warranties expire. Most of us have much longer ones though, so yea, should be entertaining when no one can run netflix anymore for example

Apprentice

Good evening, I am writing through a translator, as I am from Belarus and do not speak English fully. I managed to remove all embedded applications. But after removing them, it frees up to no more than 20 megabytes, but then the applications are automatically installed again after a while. After e-Manual removal, about 100 megabytes has been released and it can be removed forever. The conclusion is that the built-in applications and e-Manual takes up no more than 150 megabytes of memory, the rest of the hard disk space is eaten by the tizen operating system itself.

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