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Apps storage space issue

Explorer

I think they don't care about few people..if everyone would complain it would be different...

Explorer

Well, I've had a reply from Facebook and apparently, they cannot comment on "third party forums".

 

https://eu.community.samsung.com is apparently  3rd party using my Samsung account to login with....funny that.

 

There only "option" is also repair not replace, and I have kindly explained to the "bot" that no amount of repair will fix the issue there is clearly a design/production issue with this model and will only be resolved with a replacement device. 

 

To say I am less than impressed with Samsung is an understatement!

Navigator

I have also had a reply, i have to send my serial number etc over tonight, and someone is going to be in touch with me

Navigator

this is what i received

 

Thanks for sending us a DM, Chris. In this case, we would like to arrange a call back from our Audio-Visual Specialist to have a look into this for you. If your are happy to continue, can we take your email, contact number, address and the TV's serial number? You can find this on a white sticker at the back. Just so you’re aware if you have any questions about how we, Samsung Electronics UK Limited, use your personal information you can find out more at spr.ly/6014EZCVr. This may include using your personal data to provide support related updates, and assess and improve the way we support our customers, including carrying out customer satisfaction surveys. ^TM

Explorer

I suspect they will just do a remote session reset your SmartHub and claim its fixed

 

I think I've caused the facebook bot to reboot as they are trying to start a remote session, despite saying that this doesn't fix it

Explorer

Hi, thanks for getting back to me. I have a 55" NU7400 which shows only 1GB total app storage - less than 150MB was available when brand new. I got a pop-up message to say there was insufficient space to update installed applicatons and that was prior to me installing anything. I called support and was advised the TV should have 4GB total storage. They did a remote session on the TV, resetting, etc. They concluded it didn't have the space it should and I should use a USB stick to install apps onto. I didn't consider this acceptable so I asked to speak to someone else. The second person said they were aware of the issue and a firmware update would be released in ten working days to fix it (tomorrow will be the tenth day). However, after speaking to others with the same issue - some who've had engineers out to change motherboards but to no effect - this is clearly not an issue that can be fixed by a firmware update. All these reports have been TVs in the NU7*** range. Strangely, the MU6*** had more storage so I'm baffled as to why the NU7 series has been crippled like this. Aside from this, the TV is great. I'd really like a solution that doesn't push me towards a different brand.

 

 


  • We'd like to take a look into your account, Daren. Can you please send us your reference number, email address and contact number? Just so you’re aware if you have any questions about how we, Samsung Electronics UK Limited, use your personal information you can find out more at spr.ly/6016DgFyE. This may include using your personal data to provide support related updates, and assess and improve the way we support our customers, including carrying out customer satisfaction surveys. Get back to us when you can. ^RE

     

  • I was never given a reference number. My email is ***@*** and contact number is ***. Thanks

 

 

 

  • Thanks for that information. We can see that this has been already escalated with the relevant department. They will be in contact as soon as they have an answer/solution. Alternatively, you can try to reach them directly on: 0330 726 7864 referring your customer reference number: *** to get an update on your case. Let us know if you need anything else. ^TM

 

Explorer

Yeah pretty much what I've had, no doubt the "specialist" will claim is a firmware fix or maybe a replacement board can resolve it.

 

Glad we've at least had some reply from Samsung but I think it going to lead us down the same Rabbit hole we have all been down. I just want a TV that works, I think I am going to switch focus to see what RS can offer me as a replacement, I don't want an inferior TV, The LG is the same price as they were knocking out the NU8000 for so that's my best option I feel, I am not sure they will stretch to the 55 so I might have to lose an inch.

 

I'll report back when I know more.

Explorer

Is there any option how to install other apps into usb stick? I don't mean for built in app, but for others... Thanks

Explorer

I don't believe so Patrick as far as I know the USB is just for storing media files, not APP's etc.

 

If definitely doesnt make any different to the update issue many of us are facing, as USB storage cannot be used to for updates or the "core" apps which take up about 850mb of the 1000mb we have, factor in caches etc (all get blitzed when you reset Smarthub) and you are still in the same mess when the monthly updates come.

 

Samsungs current stance seems to be to offer a temporary fix and hope they go away.

Explorer

How big is the update? It's 1,2 GB it's not possible to have only 1 GB internal memory...

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