I have now had to supply "photos" of the error occurring, so they can be seen by a "higher level tech team".
I now have to wait up to 72 hours for a reply......I think its time to bring some Social Media into play, they dont like bad press.
How infuriating. They're acting like robots. This issue has been going on for months and numerous people have reported it to them and gone through the tedious process of dealing with them. They're fully aware of the issue so there's no need to refer it anywhere.
Regarding social media, good idea. Twitter would be a good place to start.
Yup I have started the assault, I might go back to the live chat and make your point, that this is a well-documented issue and not just common to me and it now needs resolving.
I am on twitter, chris_newton1
I am more than happy to help with the social media aspect. Please add me and i will happily join in with this.
Also what do we think about contacting watchdog?