No. I've been communicating with the guy above on another forum and he cancelled the engineer, who admitted that he had no solution.
There was a recent firmware update but that hasn't helped. The concensus on the other forum is that this issue only affects TVs in the 2018 NU7xxx range and is likely to be hardware based. That makes it more awkward to rectify and Samsung still haven't come up with an answer.
I'm going to tackle John Lewis again, now that this is a known issue and Samsung are fully aware. I aim to exchange my TV for an NU8000 as that seems to be free of the issue and is a much higher spec TV for only about £70 more than I paid for the NU7500. When I bought my TV the price gap was a lot more, otherwise I'd have gone for the 8000 in the first place. I'll post an update here after I've contacted JL.
Mmm not sure about it being a hardware issue as I've only seen this message popup this last week or so, I.e when I got the TV just before Christmas it was fine. The only other app I have installed is plex. It feels like a software issue to me with certain models.
The auto update only happens every month, which is why you didn't see the pop up until now. The reason for suspecting that it's a hardware issue was that if it was software then surely all TVs with that software woud have the same issue?
Currently it's random across the entire NU7xxx range, which may point to a batch of faulty drives. However, this is all guesswork and nobody knows the answer yet, including Samsung.
ah yea fair point, mmm not good is it. For me its not such a huge issue as it has all the apps i would need and they all work currently, but the fact that it cant update them is a bit worrying for the future.
This is weird. I had the same issue today. I restored my TV to fabric configuration. After entering in Apps it says that 84MB are requested and I don't have enough to storage. But when I go to configuration it says I have 112 free MB!! So it is not only that it is not able to read the free space...
I do not have the TV in front of me right now but I referred to the option inside APPS aplication.
If you enter to APPS , after watching the error of "no enough free storage for updating..." you have some options at the right-above corner. If I remember well, one is to change your Samsung account and the other one is a wheel (which I called configuration) in which you can do some operations with the installed apps (Move/Block/Unblock/Uninstall/Details...). In that window there is a status bar at the top indicating which percentage of the available storage is used.
That information matches the one prompted by the error in free MBs. The difference is that before restoring the error showed 85Mb free and I needed 100Mb to update. After restoring I need ~90Mb for the update and I have ~110Mb free.. so I guess freeing more space would not do nothing.
I think that, as someone else is saying, that the OS is not able to read ok the free space.
That's ok, I understand perfectly what you've described above. That type of thing happened to me and others. The amount of reported used and free space varies and you might find that if you go into the settings tonight it will be different again. It's always on the low side and seems to imply that the OS 'thinks' that there's a maximum of 1GB on the drive. With the NU8000 for instance, there's 3GB available.