13-12-2018 10:34 PM - last edited 14-12-2018 05:10 PM
TV: UE55 NU7500
I'm not sure whether this is a general Samsung issue or just to do with my TV, but the amount of space allocated to the Smart Hub apps seems to be seriously lacking.
As this is a new TV I thought I'd explore some of the available apps, but when I went into the Apps area I got a message saying that there was insufficient space to update apps. This was before I had downloaded anything, so it would purely apply to the pre-installed apps.
I checked settings and the used space was 751MB with 64MB available, i.e. 7%. This seems absurd as these apps can't be deleted and are built into the system. The available space doesn't even allow them to be updated. I then tried resetting Smart Hub. This has helped to an extent as the available space is now 13%. However, it's still far too low and whenever I try and download a new app I get a warning about available space.
I can't believe that the pre-installed apps are taking around 700MB of space, and it seems crazy that Samsung would design the system this way. Presumably I will have to install an SD card to provide more space for the apps?
Any tips welcome as this is my first Samsung TV.
06-02-2020 03:21 PM - last edited 06-02-2020 09:29 PM
Join the club!
Don't give up, persevere and hope that they get fed up with us, to the point that they have to do a global recall of this faulty model.
07-02-2020 12:51 AM
Now.. this is quite interesting.
I've installed a new app , around 6mb. The surprise is this : space used - unchanged
space free - unchanged
11-02-2020 10:53 PM
Hi
Just an update , tier 2 support coming today will update as soon as I know if the problem is fixed or not.
11-02-2020 10:59 PM
12-02-2020 07:07 AM
Right guys, the mother has been replaced. I haven't vetured checking the app section on my settings yet. But the other issue is now resolved, the Timeshift is now working. I am 90% sure that the App's storage issue is lingers as the motherboard will still have the same BOM as the old one.
As I have a Firestick, am really not that bothered with the App storage issue, works better and faster than the Samsung version. BUT I will still keep in close contact to the CEO's representative just to make them aware that I still would like to to know the answer and also to get back to them when I notice the storage issue is happening again.
12-02-2020 08:01 AM - last edited 12-02-2020 08:02 AM
I think for the purpose of note, and if anyone from Samsung actual reads these forums (and most likely ignores all content anyway), is that this is a work around, not a fix., certainly in the case of the 2018 7 series given how widespread it is, even after people have boards replaced. All this does is delay the inevitable again.
But I also take the view that whilst a Firestick is a viable alternative, you don't pay for a TV of this ilk, to then go and use a third party device to do what it should already do out of the box and for years to come.
12-02-2020 08:21 AM
IMHO, I am happy to see that did an action to make me believe that they have done something. But this doesn't meant I have given up. Something done is better than nothing.
12-02-2020 09:32 AM
Hi all, great news, tier 2 help has changed the motherboard and updated the TV and I have just finished setting up the TV, all working as it was six weeks ago. See attached photo free space back again :-0
12-02-2020 09:46 AM
That's incredible! I've never seen more than a few hundred megabytes free on this range, even after a mobo swap. Have Samsung cracked it?!
12-02-2020 10:19 AM
Oh wow
(interesting, the used space shows 1.6gb practically, vs the "old" 7xxmb)
What does the OS version level report ? (hoping that it's a software fix that could be pushed down to all of us, otherwise I wonder if if if if I will be able to get a home swap since they do from 49" and mine is a 40" 😞 )