I sent this today:
[QUOTE]
" Dear Mr Chun,
In August 2018 I bought Samsung UE65NU7670 TV from Curry's/PC world, I am still paying for this TV through their native payment plan and Currys have directed me to Samsung to resolve a fault i currently have. I am a long time advocate of Samsung products and already own several electronics items from soundbar(s), tablet(s), phone(s), watches, TV's (3 in actual fact) and kitchen appliances, not to mention I'm sure many other products with Samsung components.
For the last 2-3 months, the above Television consistently shows notifications that the storage is full (see attached files). I've reset to the TV/Smart Hub to factory default and even with no installed apps, it still asks to delete applications to install the necessary update, but there is still insufficient space. Additionally any apps I do install cannot be installed to external USB storage.
I also own a 2018 UE55NU7400 purchased in January 2019, and although does not experience the specific update issue as yet as it was a more recent purchase, this also has limited space to install applications with less than 5% available with nothing installed.I am therefore concerned given the issue with the UE65NU7670 and that which is available on my more recent UE50RU7400 from 2019 as a comparison, which is in excess of 60% with the same applications installed, there is clearly the same issue across the two models.
Obviously this is a DESIGN ISSUE and the 2018 production of the 7 series of TV's are fundamentally flawed. I thought I might be able to search this issue in order that I may resolve myself, and/or find a solution, but with a single hit I came across several threads on Reddit, AV Forums and other technology forums highlighting this problem, but more specifically a very long thread of almost 90 pages on your community forum about the same issue dating back to 2018. None of those customers have received a satisfactory response from Samsung in resolving the issue, even those that have had engineers out to swap out the necessary components, so naturally this places the issue into the realms of a design fault.
The below is such a thread, and I would be grateful if you could actually take note of your customers concerns and respond accordingly and positively as well as address my own concerns and issues.
https://eu.community.samsung.com/t5/TV/Apps-storage-space-issue/td-p/808085/page/88
I believe Samsung has poorly designed this range of TV's in such a way that it does not allow customers to either;
1- Delete unwanted (forced) pre-installed apps, content and cached files from the eMMC/storage or
2- Move the applications (including pre-installed apps) to USB memory to free up space
What I do believe however is:
1. Samsung have been promising a software fix for this issue in excess of 12 Months, yet have failed to provide anything substantive
2. Fixes which involve the replacement of the affected component with the same affected component have failed and Samsung appear to still offer this knowing the fault is still present to placate the consumer
3. A redesign of the necessary component which provides increased storage capacity needs to be performed for the 2018 range *****I SEE THIS AS THE ONLY FIX******* and
4. Samsung Electronics UK simply do not wish to acknowledge a clear design fault openly.
I would like Samsung to address this issue immediately before the matter escalates any further, particularly if it is brought into governing consumer bodies, mainstream media or public eye, especially considering past history of Samsung with such items as the Note 9 I'm sure it's of no advantage for further scrutiny.
As you can imagine, I am extremely disappointed in this especially given the amount of money that I have spent in past years on Samsung products (in excess of 1000's of pounds)
I look forward to hearing from you personally rather than it being devolved to one of your team.
Kind regards"
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