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Apps storage space issue

(Topic created on: 14-01-2020 10:52 AM)
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Tony47
Helping Hand
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TV: UE55 NU7500

I'm not sure whether this is a general Samsung issue or just to do with my TV, but the amount of space allocated to the Smart Hub apps seems to be seriously lacking.

 

As this is a new TV I thought I'd explore some of the available apps, but when I went into the Apps area I got a message saying that there was insufficient space to update apps. This was before I had downloaded anything, so it would purely apply to the pre-installed apps. 

 

I checked settings and the used space was 751MB with 64MB available, i.e. 7%. This seems absurd as these apps can't be deleted and are built into the system. The available space doesn't even allow them to be updated. I then tried resetting Smart Hub. This has helped to an extent as the available space is now 13%. However, it's still far too low and whenever I try and download a new app I get a warning about available space.

 

I can't believe that the pre-installed apps are taking around 700MB of space, and it seems crazy that Samsung would design the system this way. Presumably I will have to install an SD card to provide more space for the apps?

Any tips welcome as this is my first Samsung TV.

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GrahamW
Journeyman
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Long story short, It came down to me writing a consumer rights letter to Argos stating that they were in breach of contract. Argos came back to me saying that as the tv was over 6 months old I had to prove that the fault had always been there.

I then spoke to the guys that you gave me the details of and another engineer who I was liaising with but then @Fernando-2 advised to write to the UK CEO of Samsung.

So I sent an email to the UK CEO of Samsung, telling him the issues that I had been going through with trying to get a refund for this tv and I asked if he would confirm that there is a fault on the NU7400 range as this would then enable me to go back to Argos for a resolution. They emailed back that day confirming a 'manufacturer's issue'. This was enough for me to go back to Argos with.

 

Argos customer service then agreed to refund but as I had bought it in a store I had to go back to them and it would be at the stores discretion. So I took all my emails into the store and they agreed to a refund almost straight away but it would be a pro-rata refund, I wasn't overly pleased with that as I had been fobbed off for months and didnt see why I should have to pay for my ownership of a faulty tv, so I showed them the early emails and the dates on them and they then agreed to a full refund. It's been a long winded process but got there in the end. This forum has helped give me the impetus to keep going as otherwise I may have just given up which is what they are hoping you will do. If anyone needs any further advice on what I did then just shoot me an email and I will gladly help.

Tony47
Helping Hand
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Well played, especially getting such a clear admission of a defect from the CEO's office. That will be very helpful to others.

Goody1
Pioneer
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Is there any chance of you sending me that email about the fault, as I am still waiting for Richer Sounds to pull their finger out.

They are still stating it is not a fault.
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GrahamW
Journeyman
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@Goody1  email sent, hope it helps.

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Goody1
Pioneer
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Thanks GrahamW
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mazzinia
Navigator
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Something that possibly will interest everyone.

My tv suddenly went from 4% to 23% free space... I never ever saw 23% free even when turned on for the first time

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Goody1
Pioneer
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Well that is interesting. Have you tried to install any apps ?

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Tony47
Helping Hand
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@mazzinia wrote:

Something that possibly will interest everyone.

My tv suddenly went from 4% to 23% free space... I never ever saw 23% free even when turned on for the first time


How much storage do you now have in GB? Have Samsung made a breakthrough?! :face-with-stuck-out-tongue-and-winking-eye:

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mazzinia
Navigator
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nah, the total storage didn't change ( at least visually ), just the free space shifted to 190MB , and the used space went down to 660.

 

(and no, didn't add something extra yet)

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Goody1
Pioneer
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Wow, if mine went to 190mb from the current 0mb (which changes regularly ), I wouldn't be arguing with Richer Sounds and Samsung!

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