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Apps storage space issue

Voyager

@mazzinia wrote:

Question to the group. I should wait for the TV to actually develop the issue, before starting the gig with the retailer, right?

 

Yes, but you shouldn't have long to wait. It usually manifests itself around a month after purchase, although some got the warning message straight out of the box.

Explorer

@Tony47 wrote:

@mazzinia wrote:

Question to the group. I should wait for the TV to actually develop the issue, before starting the gig with the retailer, right?

 

Yes, but you shouldn't have long to wait. It usually manifests itself around a month after purchase, although some got the warning message straight out of the box.


Mine had the issue but I’ve not had the problem for months now, apps are updating. Not sure why it’s gone away but I’ve had to stop pushing Curry’s as there is no issue to show them other than it shows very little free space.

Voyager

@JamieKS wrote:


Mine had the issue but I’ve not had the problem for months now, apps are updating. Not sure why it’s gone away but I’ve had to stop pushing Curry’s as there is no issue to show them other than it shows very little free space.


That's interesting. Do you still get the storage warning message but the apps update anyway, or is there no message? How many additional apps do you have?

Black Belt 

@Tony47 wrote:

@mazzinia wrote:

Question to the group. I should wait for the TV to actually develop the issue, before starting the gig with the retailer, right?

 

Yes, but you shouldn't have long to wait. It usually manifests itself around a month after purchase, although some got the warning message straight out of the box.


The issue is consumer law. It say's that within the first 30 days if it deveoples a fault you have a choice. Replacement, repair, or full refund. After 30 days, and up to 6 months, you must allow one attempt at repair as long as the retailer accepts that it is a fault. That has been the problem that the retailers would accept it was fault. After 6 months you have to show the fault was there from new. 

So if you get the issue within the first 30 days it's basically a no quibble refund. 

Paul

First Poster

Well, I guess i'll keep my eyes open. It's now at the 5th week of life... 1260.8 as os version.

To be honest is quite annoying (finding out after purchase), because it's quite nice as picture and colors (once the values are set), and it's one of the few lines with 40" ( space limits in the place is being used... )

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Explorer

@Tony47 wrote:

@JamieKS wrote:


Mine had the issue but I’ve not had the problem for months now, apps are updating. Not sure why it’s gone away but I’ve had to stop pushing Curry’s as there is no issue to show them other than it shows very little free space.


That's interesting. Do you still get the storage warning message but the apps update anyway, or is there no message? How many additional apps do you have?


No, no warning message, apps are updating so it’s as if there is no issue any more. I have 6% free space maybe 5 or 6 extra apps installed.

Voyager

Perhaps Samsung have found a way to work around the lack of space when updating. Has anyone else experienced this? I wonder if it would still work if the drive was 100% full.

First Poster

@Tony47 wrote:

Perhaps Samsung have found a way to work around the lack of space when updating. Has anyone else experienced this? I wonder if it would still work if the drive was 100% full.


In this case would be a good development, even if they should give a crappy 4gb usb pendrive to the clients that actually realize that the storage space is not what should have been. Majority will never ask, but the knowledgeable ones would... it would be a good move as public relations/retention , and cheap

Explorer

Tony, mines always updated all of the apps, even when the update failure message pops up, thats always been the case for me, you can check that by looking at the app version versus the latest available for each app. However i think since the latest firmware update they have found a way to manage the space more effectively, as my freespace has increased a few times on the application updates. It all depends on how many additional apps you have installed obviously.

Apprentice

Great news. I've won the battle with Crampton and Moore who out of a "good will gesture" have replaced my TV with the new 2019 model. If anyone else is struggling with them then let me know. 

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