Support

Open search

Apps storage space issue

Voyager

I obviously meant replace with another model (jeez). Read some of this thread. The issue has been discussed in great detail, and you'll know the steps that have been taken and how retailers have dealt with it.

Apprentice

@Liammmh wrote:

What's the use of replacing the tv like for like, if it's going to have the same low storage space. Has anyone been able to get an upgrade?


Forgot to hit the quote button last time.  I exchanged for a RU7400.

Apprentice
I'm another to add to the list of people affected by this problem. My 43" NU7400 was bought from John Lewis last July and I've been very happy with it - picture quality is great, I've got excellent uniformity and no quibbles with the image but I started getting the insufficient storage error messages in January. I didn't think too much of it though as I don't often open the Apps and it hasn't affected the use of Netflix, iPlayer or Amazon so I didn't do anything about it.
In the last couple of weeks however, since the Apple TV update I did start to realise that there was now 0% of storage free and the error message would pop up every time I opened the Apps tab. I contacted Samsung via the live chat, told them about the issue and how I'd read of others with the problem. They took remote control of the TV, went into the service menus and did something which reset the Smart Hub. They then rebooted the TV but the error message still appeared, despite freeing up some storage space. There next step was the old 'plug in a USB stick and install apps there' trick. I plugged in a new USB, the TV recognised it but it would not allow any apps to be installed on it. This puzzled the Samsung operator and they said they'd have to get in touch with the 'Product Change Specialist' (whatever that is) to discuss further. They took my details and said they'd be in touch but that was nearly a week ago and I've heard nothing since.
In the meantime, after turning the TV off and back on again the error message has disappeared. I presume this is what has already been noted on this forum as the temporary fix. The caches seem to have been cleared freeing up around 80Mb. I've since deliberately filled this 80Mb with lots of apps so I'm back down at 1% free but the error message is still no longer appearing. It will also now allow me to install apps to a USB stick. Weird.
I was about to go back to Samsung and/or John Lewis to start the process of getting it replaced but at the present time the problem does seem to be fixed. I've got AutoUpdate turned on for the apps but there doesn't seem to be any updates big enough to trigger the error.
Hmmm. Don't know what to do. As I've said, I do like the TV but I don't want to be stuck with it if the error starts happening again in July which will make it a year old. From everyone else's experience should there be a moment where the TV does try to update things and can't? How long should I leave it before contacting Samsung/John Lewis?
Voyager

@teeveestuff wrote:

I was about to go back to Samsung and/or John Lewis to start the process of getting it replaced but at the present time the problem does seem to be fixed. I've got AutoUpdate turned on for the apps but there doesn't seem to be any updates big enough to trigger the error.
Hmmm. Don't know what to do. As I've said, I do like the TV but I don't want to be stuck with it if the error starts happening again in July which will make it a year old. From everyone else's experience should there be a moment where the TV does try to update things and can't? How long should I leave it before contacting Samsung/John Lewis?

Hi, Samsung support remains remarkably clueless about this issue, and seemingly about their TVs in general.

 

USB:

 

1. The option to install apps to USB does not present itself until the internal drive is more or less full (within 1%). You can't choose to install to USB before this.

 

2. The apps that can be installed to USB are the third party apps, not the built-in ones, which must remain on the TV's internal drive, and their updates must be installed to that drive as well. That means that the issue is not resolved by using a USB drive. This simple fact is over the heads of every single Samsung support operative.

 

Error message: the recent reset of the smart hub will have reinstalled/updated the built-in apps, so that's why the message no longer appears. It will come back on the next auto-update in a month or so. As you now have zero space left on your internal drive the built-in apps have no chance of updating. You'll probably find that there's no chance of any more firmware updates either unless you do a factory reset.

 

I was with JL and they did refund my TV, although it took a while. They need a returns number from Samsung before taking action (this is against consumer law but that's how they're handling this issue).

 

The steps for me were to state clearly to JL that I wasn't going to accept the TV as it was not fit for purpose. They then put me in contact with a third party repair company. The repair company decided that there was no point in coming to my house and they contacted Samsung, who fed them the latest tissue of lies. The repair company told me what Samsung said, which I'd heard a hundred times before ("we're working on a fix which is imminent", "reset the smart hub", "install apps to USB").

 

I told the repair company that Samsung clearly had no solution and never would. The repair company and JL then gave Samsung a three week deadline to come up with a solution. When they failed they did then issue a returns number to JL and the TV was collected.

 

A convoluted, tedious process but it eventually succeeded. For the sake of your own sanity I wouldn't bother going back to Samsung. Your contract is with the retailer and they should do the liaising with Samsung. If you bought the TV on a credit card you could also instigate a claim with them for a refund.

 

To reiterate in case you get the runaround: there is no solution to this issue. Samsung inexplicably installed only 1GB of storage in this particular range (2018 NU series 7), when they put 3 or 4GB in all the others. The 2019 series 7 versions all have 4GB of storage.

 

There's no hardware solution: Samsung sent out technicians earlier this year to some users on this thread to swap out the main boards, which is where the storage is located. The technicians all reacted the same way when they saw the TVs, refusing to do the job because the spare board they had was identical to the one in the TV. There's therefore no available board for this range with more storage.

 

There's no software/firmware solution because you can't magic up space out of thin air. The Tizen operating system and the built-in apps consume all but around 100MB of the 1GB board, leaving virtually nothing. The built-in apps need around 125MB to update, unless you go through the tedious process of resetting the smart hub.

 

Good luck, and please keep us informed of your progress!

Apprentice

@Tony47 wrote:

@teeveestuff wrote:

I was about to go back to Samsung and/or John Lewis to start the process of getting it replaced but at the present time the problem does seem to be fixed. I've got AutoUpdate turned on for the apps but there doesn't seem to be any updates big enough to trigger the error.
Hmmm. Don't know what to do. As I've said, I do like the TV but I don't want to be stuck with it if the error starts happening again in July which will make it a year old. From everyone else's experience should there be a moment where the TV does try to update things and can't? How long should I leave it before contacting Samsung/John Lewis?

Hi, Samsung support remains remarkably clueless about this issue, and seemingly about their TVs in general.

 

USB:

 

1. The option to install apps to USB does not present itself until the internal drive is more or less full (within 1%). You can't choose to install to USB before this.

 

2. The apps that can be installed to USB are the third party apps, not the built-in ones, which must remain on the TV's internal drive, and their updates must be installed to that drive as well. That means that the issue is not resolved by using a USB drive. This simple fact is over the heads of every single Samsung support operative.

 

Error message: the recent reset of the smart hub will have reinstalled/updated the built-in apps, so that's why the message no longer appears. It will come back on the next auto-update in a month or so. As you now have zero space left on your internal drive the built-in apps have no chance of updating. You'll probably find that there's no chance of any more firmware updates either unless you do a factory reset.

 

I was with JL and they did refund my TV, although it took a while. They need a returns number from Samsung before taking action (this is against consumer law but that's how they're handling this issue).

 

The steps for me were to state clearly to JL that I wasn't going to accept the TV as it was not fit for purpose. They then put me in contact with a third party repair company. The repair company decided that there was no point in coming to my house and they contacted Samsung, who fed them the latest tissue of lies. The repair company told me what Samsung said, which I'd heard a hundred times before ("we're working on a fix which is imminent", "reset the smart hub", "install apps to USB").

 

I told the repair company that Samsung clearly had no solution and never would. The repair company and JL then gave Samsung a three week deadline to come up with a solution. When they failed they did then issue a returns number to JL and the TV was collected.

 

A convoluted, tedious process but it eventually succeeded. For the sake of your own sanity I wouldn't bother going back to Samsung. Your contract is with the retailer and they should do the liaising with Samsung. If you bought the TV on a credit card you could also instigate a claim with them for a refund.

 

To reiterate in case you get the runaround: there is no solution to this issue. Samsung inexplicably installed only 1GB of storage in this particular range (2018 NU series 7), when they put 3 or 4GB in all the others. The 2019 series 7 versions all have 4GB of storage.

 

There's no hardware solution: Samsung sent out technicians earlier this year to some users on this thread to swap out the main boards, which is where the storage is located. The technicians all reacted the same way when they saw the TVs, refusing to do the job because the spare board they had was identical to the one in the TV. There's therefore no available board for this range with more storage.

 

There's no software/firmware solution because you can't magic up space out of thin air. The Tizen operating system and the built-in apps consume all but around 100MB of the 1GB board, leaving virtually nothing. The built-in apps need around 125MB to update, unless you go through the tedious process of resetting the smart hub.

 

Good luck, and please keep us informed of your progress!


Thanks for the reply - that’s incredibly helpful. I think I’ll wait for the error message to recur on the next next update then get straight on to John Lewis with this info. I kept a copy of the transcript of the online chat I had with Samsung which shows they recognised a problem so that should hopefully help. 

New Member

Here's an easy firmware fix.  Allow removal of built in apps (The manual is using 80mb!) Samsung should do this immediately via  a new fw release, if we even have space to install that!

 

Or fix via allowing internal apps to use external storage. Another possible firmware based fix. 

 

This is a joke from Samsung and isn't rocket science to fix. I won't be buying any more of their tvs after this. 

Voyager

Doing as you suggest would certainly help. However, it's not commercially viable for Samsung because having non-deletable built-in apps is a good revenue source for them.

 

Streaming service providers such as Netflix and Apple are effectively 'renting' space  on the Samsung platform, so the apps have to be securely installed on everyone's TV. If people could just delete them or move them the arrangement wouldn't work.

Explorer

Yea but that point doesn't apply to the e-manual Tony as that's readily available online. That is the quickest and easiest option, allow the user to delete it, simple and will release some much needed space. Most apps bar games are tiny in size, whereas the e-manual is 80MB.

 

Talking of which since the last FW update, although i'm now down to 14MB free (at one point it was 0 ) new apps are still being installed (Apple TV and recently the BT sport app) also any other apps that i've installed and existing apps ARE being updated, confirmed by checking the app's detail/version, (for example Plex was updated on the 21/5) despite the pesky out of space message. So maybe things are "fixed" as far as that is concerned.

Apprentice

Yes, it's mysterious that all the apps are being updated quietly in the background despite the lack of space, mine are the same. When I turned on the TV this morning it said I had 0Mb free, everything was up to date but there was no error message. 10 minutes later, having done nothing other than watch the news on Sky I had another look and it said I had 8Mb free. WTF? 

Part of me wonders if it was the e-manual that Samsung were trying to update and it was that which was triggering the error due to its 80Mb size. Everything else can possibly still update with some hidden cache area which gets emptied every so often to free up just enough space, like my mysterious 8Mb this morning. Maybe now that the manual is up to date it's settled down again? Who knows. 

Anyway, I'm still trying to get the error message back as I can't really go back to Samsung or John Lewis until there's a recurrence of the problem... 

Highlighted
Apprentice

Spotify now able to be deleted.

 

Every little helps!

Top Liked Authors